Travel Outlook the Premier Hotel Call Center
What Customers Want and Expect While Traveling in 2023
John Smallwood, President of Travel Outlook | February 1, 2023
How the hospitality industry is shifting from touch-heavy to touch-free. By John Smallwood, President of Travel Outlook February 2023 There’s no doubt about it, travel has returned and is stronger than ever in 2023. Despite things returning to normal in many ways, the landscape of travel and the hospitality industry has hit an inflection point. Thanks to technological advancements in the last half-decade, and the push for a contactless solution in the last few years, the hospitality industry has shifted from touch heavy to touch-free. In an ever-changing industry, it’s time for hoteliers to embrace change, technological advance...
Newpark Resort & Hotel Partners With Travel Outlook, The Premier Hotel Call Center, to Increase Voice Channel Revenue and Improve Guest Satisfact
Travel Outlook The Premier Hotel Call Center™ | December 5, 2022
SANTA FE, NEW MEXICO (December 2022): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Newpark Resort in Park City, Utah has joined the exceptional hotels enjoying the premium Travel Outlook voice services. Newpark Resort understands that in an increasingly digital world a personal touch goes a long way, and a friendly and informative voice on the other end of the line is just what it takes to turn a curious caller into a repeat customer. According to Doug Kennedy, President of the Kennedy Training Network, “voice has become a forgotten revenue channel, and many hotel leaders have failed to recognize the i...
Travel Outlook the Premier Hotel Call Center™ Expands Agent Sales Training
Travel Outlook The Premier Hotel Call Center™ | August 24, 2022
SANTA FE, NEW MEXICO (August 2022): Travel Outlook, the Hotel Call Center as a Hotel Profit Center™, announces an expansion of the hotel sales training of its reservations specialists provided by the Kennedy Training Network (KTN). “We have always used the KTN training resources during our new hire and ongoing education,” said John Smallwood, President of Travel Outlook, “But these recent enhancements by KTN take us to an entirely new level of excellence, in both sales and guest hospitality.” “This summer, we committed to having all new reservations sales specialists participate in KTN’s online, self-study ve...
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