Travel Outlook Premium Hotel Call Center
Travel Outlook Celebrates 10th Anniversary as the Only Hotel Call Center Certified by Kennedy Training Network
TRAVEL OUTLOOK PREMIUM HOTEL CALL CENTER | April 7, 2021
SANTA FE, NEW MEXICO - April 7, 2021 - Travel Outlook Premium Hotel Call Center (“Travel Outlook”) is set to begin its tenth year of sustaining certification by Kennedy Training Network (“KTN”), a prestigious hotel industry training company with a diverse mix of clients all over the world. Founded in 2006 and based out of Fort Lauderdale, Florida, KTN’s experience in hotel call center training and mystery shopping assessment stretch back over three decades when its Founder and President, Doug Kennedy, first started conducting reservations sales training for hotel call center clients including Marriott, Westin, Omni, Kimpton, Best...
Your Hotel Guests – Your Focus
Travel Outlook | March 9, 2021
John Smallwood President Travel Outlook Outsource Your Reservation Department to Better Serve Your Boutique Hotel Guests 2020 has turned the hospitality industry on its head, forcing many in the travel field to cut costs where they can or risk temporary or even permanent closure. Despite all that has changed in the hospitality industry in the last year, one thing remains constant, and that is the need for creating unique, guest-focused travel experiences, the kind of experiences that keep guests coming back to their favorite boutique hotels. 2021 is just underway, but the light at the end of the tunnel is visible. No...
Viceroy Hotel Group Chooses Travel Outlook to Optimize Voice Channel
Travel Outlook Premium Hotel Call Center | March 1, 2021
Travel Outlook Premium Hotel Call Center Expands Partnership with Viceroy Hotels & Resorts to 14 Properties SANTA FE, NEW MEXICO (March 1, 2021): Travel Outlook Premium Hotel Call Center is expanding its alliance with Viceroy Hotels & Resorts, which offers personalized management of incoming voice calls for all 13 properties in the current Viceroy portfolio. Opening early 2021, Viceroy’s newest ski-in, ski-out luxury mountain resort, Viceroy Kopaonik Serbia is also set to use Travel Outlook following an immersive onboarding process. As a global luxury brand, Viceroy values a call center that can set the tone for an incredibl...
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