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Tourism Tidbits: Will There Be a Crisis Recovery for Tourism?
Dr. Peter Tarlow | October 7, 2022
By Dr. Peter Tarlow There can be no doubt that the last few years have not been easy ones for the entire travel and tourism industry. From the airlines and cruise ships to the hotel components of tourism, profits have for many decreased and the word "bankruptcy" is heard with ever more frequency. Although the summer of 2022 was a banner year for tourism, it would be a mistake to believe that Covid has not made many people afraid to travel. Although it appears that we have left the crisis of 2020-2021 behind, new problems and the use of virtual conferences might well put a dent into the business travel market. Europe is in an especially d...
Tourism Tidbits: Returning a Sense of Fascination to Travel and Tourism
Peter Tarlow | December 6, 2021
By Dr. Peter Tarlow These last two years have not been easy. Tourism professionals have seen tourism industries that just a few years ago were highly successful now needing to fight for their survival. Certainly, world pandemics play a major role in this decline. It would be, however, a mistake to blame all of the industry’s problems solely on the pandemic. Careful observers of the travel and tourism scene were already noting potential problems, from poor customer service to over-tourism just a mere 24 months ago. Often a reason cited for this decline is the high price of airline tickets and the fact that businesses had begun to...
Tourism Tidbits: Developing Employee Loyalty in the Hope That Tourism Will Soon Return to Normal
Peter Tarlow | April 5, 2021
By Dr. Peter Tarlow One of the things that the tourism and travel industry learned from the Covid-10 Pandemic is the importance of good and loyal employees. Everyone seems to want loyal employees, yet few tourism businesses seem to know how to win this loyalty. In fact, tourism is known for high employee turnover, low pay, and often capricious management. It is a mistake to overlook the fact that employee-employer relations often impact the tourism experience and may become a major form of positive or negative marketing. In fact, good management inspires loyalty and often results in the type of customer service that produces repeat...
Tourism Tidbits: “Tidbits” for December – The Gift of Travel
Dr. Peter Tarlow | December 4, 2019
By Dr. Peter Tarlow December is a month for the giving of gifts. It is also a time to motivate employees during a season not only of joy but also for many a time of great frustrations. For those employed in the tourism industry December often means large crowds and challenging weather situations. It is a time when those who work in the travel industry not only suffer from personal exhaustion but also from a low level of ésprit de corps. December’s difficulties are a perpetual challenge for any tourism administrator. When we add to this situation the fact that the long cold and often dark winter months add to ...
Tourism Tidbits: Crisis Recovery
Dr. Peter Tarlow | October 1, 2019
By Dr. Peter Tarlow The recent devastating hurricane that struck the Bahamas in September is one more example that tourism industry leaders must constantly be mindful of potential crises. From acts of terror and crime to earthquakes, volcanoes and tsunamis and weather related issues, industry leaders must have plans as to face both natural and man-made crises. Tourism crises come in multiple forms and there is no part of the world that is free from a potential crisis. Often the crises are unexpected. For example, in past years tourism officials worried about not enough tourism. Today in some parts of the world, the tourism industry must...
Tourism Tidbits: Tourism and the Law
Dr. Peter Tarlow | August 2, 2019
By Dr. Peter Tarlow The Tourism/Visitor industry is a one of the world's great industries. Large industries, however, mean that there are large cash flows and large amounts of cash often mean multiple lawsuits and other legal problems. Often local CVBs or tourism offices are unaware of their own nation's laws and obligations. This ignorance of the law can be very costly. Tourism Tidbits does NOT give legal advice, and it strongly encourages all readers to ask specific questions to a licensed tourism legal professional. Please note that the information found below is only meant to be useful in helping tourism/travel professionals to obtain ...
Tourism Tidbits: Securing Our Ports for Safe Cruising, Part 1 of 2
Dr. Peter Tarlow | November 7, 2016
by Dr. Peter Tarlow In much of the world the month of November is a time when the cruise industry begins to enter into its high season, especially for those ships that frequent warm water tropical ports. Although the cruise industry has had its ups and downs, so far the industry's ports-of-call have avoided any major terrorism crisis. The same, however, cannot be stated with regard to issues of crime. Today's travelers and tourists seek out places/experiences where there is a sense of security and safety. Cruise liners bring thousands of people to a port of call, but if there is a perception that the port is dangerous, then passenge...
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