thomas mielke

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thomas mielke

Redefining Hospitality Leadership: Kerten CEO Marloes Knippenberg on Management Philosophy and Delivering Organisational Success

Thomas Mielke | April 30, 2019

By Thomas Mielke Whilst the traditional lodging and restaurant sectors remain the cornerstones of the hospitality world as we know it today, it is undeniable that the emergence of hybrid business models has significantly impacted the space. One of those 'new players' is Kerten Hospitality – an operating vehicle for creative concepts across the boutique hotel, serviced apartment and food & beverage, as well as coworking and business members club segments. Taking the opportunity to sit down and 'talk shop' with Marloes Knippenberg, CEO of Kerten Hospitality, AETHOS explored some key leadership questions. If the hospitality indus...

Directing The Spotlight On ‘Big Data’, Technology And Sustainability

Thomas Mielke | April 1, 2019

Thomas Mielke This year's European Hospitality Industry Technology Exposition and Conference (HITEC) will be held April 9-11 in Palma de Mallorca, welcoming industry experts and delegates to inform and educate them on best practices and the latest trends that shape the community. On the agenda are topics that touch on digital transformation, integration as well as big data, data analytics, security and GDPR. Other sessions will be held on guest recognition and interaction as well as improving the employee technology experience. In essence, commerciality and business strategy are at the forefront of what will be discussed – no doub...

Hotel CEO Turnover 2018: A Study of the Top 50 Largest Hotel Management Companies

Chris Mumford | March 4, 2019

By Chris Mumford, Thomas Mielke, and Dominic Maurer Turnover of Chief Executives at the world's 50 largest hotel groups (as per HOTELS 325 2018 Listing) remained flat for 2018, with new faces appearing at the head of four companies, the same number as for the prior year. Changes in CEO positions were seen at G6 Hospitality, Extended Stay, Millennium & Copthorne and B&B Hotels. Of these, three were planned moves. Jennifer Fox's three-month stint at Millennium & Copthorne, though, can only be assumed to have been anything but planned. A sector turnover rate of 8% is well under the average for the general industry and speaks to...

Hospitality & Technology – What to Look for When Hiring a CTO

Thomas Mielke | November 7, 2018

By Thomas Mielke On the topic of hospitality, technology and recruitment (as published in Hospitality Upgrade) Over the last several years, the function of the Chief Technology Officer (CTO) has become increasingly important to the success of almost every type of organization. Yet, despite its importance, it is still rare for hospitality firms to provide a board seat for this vital function. Consequently, the public profile of CTOs is often limited. So, what are the building blocks that form the profile of a successful CTO? And, what are the character traits that hiring committees should be looking for in a CTO? The CTO 'WISH LIST' In ...

Hospitality & Technology – Innovation is Being Stifled by Lack of Leadership

Thomas Mielke | September 21, 2018

By Thomas Mielke Whenever a company is merging with or being taken over by one of its competitors — something increasingly commonplace in 2017 and 2018 (thanks largely to Accor's busy buying spree) — AETHOS is keen to point the sector's attention to the importance of senior leadership "stepping up its game" to proactively manage transition periods. The same, of course, is true for times of major industry shifts which alter the conditions and the environment businesses operate in. Sadly, it seems, ignorance is wide-spread when it comes to all that is happening in the tech space with few leaders taking decisive steps forward t...

Hospitality Leadership Series On ‘Professional Visibility’: The 3 Cs of Executive Presence

Andrew Hazelton | September 20, 2018

By: Andrew Hazelton, Philadelphia | Thomas Mielke, London Last month, we investigated what it takes to be visible in the professional market place and concluded with the suggestion that "visibility" is only worth something if it is tied to "relatability". In this article, we stipulate that the former and the latter should be complemented by "executive presence". Google "executive presence" and you'll be "inundated" with 163 million hits. You're bound to learn useful tips if you can somehow sift through this avalanche of material to find the tried and true nuggets of wisdom. Or, you could take the Dale Carnegie's course on public speakin...

A Welcomed Metamorphosis of the Chief Human Resources Officer Function

Thomas Mielke | July 2, 2018

By Thomas Mielke In the late 19th and early 20th century, the French-American duo of mathematicians Henri Poincaré and Norbert Wiener investigated how minor changes can trigger an unpredictable chain of events that lead to significant consequences on a grander scale. This phenomenon is known today as the "Butterfly Effect" - a term coined in the mid-1970s by another American mathematician, Edward Norton. Norton was also a pioneer in "Chaos Theory", studying the behaviour of dynamical systems that are sensitive to fluctuations in their internal and external conditions. And, what are today's businesses and o...

NIMBYism: The Most Significant Cultural Threat for our Industry in 2018

Thomas Mielke, London | February 5, 2018

By Thomas Mielke In a meeting with the CEO of a student housing owner-operator just before the holidays, our conversation steered from 'anticipated challenges for 2018' to local politics and frustrations caused by difficulty in getting through planning permission for new-build developments. The conversation reminded me of others that I have had with hotel companies and developers as well as restaurant operators in the recent past – they all referenced the rise of 'NIMBYism' as something that has caused a lot of frustration to them and their companies. NIMBYism is the acronym for 'Not In My Backyard' – a phrase often used by ...

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