technology
Anticipating Hotel Guests’ Needs
Travel Outlook | April 14, 2022
How Bella the Virtual Agent Can Help Your Hotel Handle Guests Needs as They Arise A good hotel is always a few steps ahead of its guests. Any experienced concierges will tell you that it pays dividends to anticipate guests' needs before they may even be aware of them. If a guest is checking in for a one-night stay, make them feel welcomed by offering a later checkout time to better suit their schedule. If a family arrives around dinner time, hand them their room keys with a list of restaurant recommendations and offer to have the concierges call ahead and make reservations if needed. Simple anticipatory actions, like offering an umbrella...
Omni Hotels & Resorts Becomes First Brand to Launch Seamless Instant Booking Experience for Both Group Rooms and Meeting Space
Omni Hotels & Resorts | April 14, 2022
Groups360 empowers event organizers to book rooms and space in a single transaction on GroupSync™ DALLAS, TX – April 14, 2022 – Omni Hotels & Resorts and Groups360 today announced that Omni is the first ever hotelier to offer instant booking for both group rooms and meeting space on GroupSync™. GroupSync is Groups360’s proprietary online booking marketplace, with instant booking capabilities that enable anyone organizing a meeting or event to book both group guest rooms and event spaces online. This functionality is now available at the Omni Frisco Hotel (Frisco, TX), and soon across Omni’s more than 50 properties in the U.S...
Visual Matrix Expands Reach to 3,000 Properties Worldwide With New Complete Hospitality Operating System
Visual Matrix | April 13, 2022
The hotel technology leader will showcase several new system features and will co-host a special session honoring women hoteliers at AAHOA this week. Richardson, TX – April 13, 2022 – Visual Matrix, an industry-leading provider of advanced technology solutions for the hospitality industry, today announced it has expanded its reach to more than 3,000 properties around the world. With the launch of its new complete hospitality operating system this week at the 2022 Asian American Hotel Owners Association (AAHOA) Convention & Trade Show in Baltimore, Visual Matrix aims to showcase the many new features that it has incorporated to e...
5 Ways Digitalization Will Help Integrate H-2B Visa Employees Into the Hotel Workforce and Make Them Feel Valued
Andrada Paraschiv | April 12, 2022
As foreign nationals arrive in the U.S. on temporary Visas to help fill labor gaps, hotel operators can leverage mobile communication tools to remove the language barrier and assist with onboarding, training, scheduling, engaging, and recognizing employees By Andrada Paraschiv The next wave of foreign nationals on H-2B Visas are arriving in the U.S. to fill vacant non-agricultural jobs. Some of those workers may choose to fill vacant frontline positions at hotels. While operators are desperate for help, hiring from overseas can cause additional issues for Human Resources teams and managers, especially if the labor is unskilled. Therefore...
Somerset on the Pier Partners With Liveport to Deploy Advanced Guest Wi-Fi Network Connectivity
Liveport | April 12, 2022
Award-winning 4.5-star property ensures heightened guest satisfaction and operational efficiency with fast and reliable internet access for personal devices. MELBOURNE, Australia — April 12, 2022 — Liveport, a leading provider of internet services and IoT-based technology, has been credited with dramatically enhancing Wi-Fi service and network quality at Somerset on the Pier, a luxury serviced apartments property in Hobart, Australia. Housed in a converted 1930s pier and situated on the shores of Hobart’s waterfront, Somerset on the Pier is renowned for its seamless blending of old-world charm and modern design, an achievement now f...
M7 Selected to Deploy Mobile Key Technology at 1,500 North American Hotels and Resorts
M7 Services | April 12, 2022
Leading managed IT service provider to execute large-scale deployment of mobile access solutions to Marriott franchised properties across the region Houston, TX – April 12, 2022 – M7 Services, a leading provider of managed IT services for the hospitality industry, today announced that the company has been selected to execute the technical aspects of a continued rollout of mobile phone-based digital access solutions at over 1,500 hotels and resorts in the North American market. As part of an agreement, which was signed in late 2021, M7 will also provide ongoing technology support to properties who have previously implemented digital acc...
Swire Hotels Teams Up With Agilysys to Provide Smarter, Faster, Greener Guest Experiences
Agilysys | April 12, 2022
Software solutions enhance operational efficiency across all Hong Kong properties and will extend to the full global portfolio over time ALPHARETTA, GA — April 12, 2022 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation end-to-end SaaS and on-prem ready hospitality software solutions, today announced that Hong Kong-based Swire Hotels has activated Agilysys solutions in all its Hong Kong properties and plans to extend these across its entire property portfolio. The comprehensive suite from Agilysys includes Agilysys Seat, an online seat reservation, wait-list and venue management system that optimizes both r...
SP Square Selected by OYO Hotels as The Company Standard for Performance Management Platform
SP Square Systems | April 11, 2022
World’s third-largest hotel brand to implement SP Square’s advanced operations management technology platform as Company Standard Palm Beach, FL (April 11, 2022) – SP Square, provider of the industry’s fastest-growing platform for true asset management, operations management and AI-powered guest engagement, announced today that OYO Hotels, Inc. has selected SP Square’s advanced operations management platform as its Company Standard. An India-based hospitality brand company, OYO is currently the third-largest hotel chain in the world, with 23,000 hotels, 850,000 rooms and 46,000 vacation homes in more than 800 cities worldwide. T...
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