technology

What Would Happen if Companies Like Google or Amazon Ran a Hospitality Business?

Laura Zizka | August 23, 2019

Creating authentic and captivating experiences is crucial for the competitiveness of hospitality businesses because it can increase value for consumers ([1]; [6]). Experiences are, by definition, co-created in hospitality, meaning they result from “the joint creation of value by the company and the customer” ([7]), regardless whether in high-touch or high-tech contexts ([3]). Today, exploiting technology for enabling and managing these experiences has become commonplace in many industries, but experts who can co-create through technology to produce authentic and captivating experiences in the hospitality industry are desperately lacking. ...

Why Your Property Management System Should Do More Than Manage Your Property

Nicole Dehler | August 22, 2019

Managing a successful hotel is not easy 一 Hoteliers are tasked with enhancing the guest experience, empowering their staff, and increasing their property’s bottom line. As our industry continues to adopt next-generation, guest-centric platforms, hoteliers must frequently vet emerging technology to ensure that it meets their property’s evolving needs. While there are many systems that play a critical role in the strategic optimization of a hotel’s operational structure, the PMS represents the technological heartbeat of any property. Beyond the necessary capture of reservations and financials, the PMS acts as a centralized hub of vital ...

The ISO Resort on Kauai Launches the Full INTELITY Platform

INTELITY | August 21, 2019

Award-winning boutique hotel looks to hospitality’s broadest platform to help enhance the spirit of Aloha Los Angeles, CA -- August 21, 2019 -- INTELITY®, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that its platform is now live at The ISO, an award-winning boutique hotel located in the lush Garden Isle of Kauai, managed by Castle Resorts & Hotels. The boutique oceanfront property now offers guests a custom mobile app with full mobile key support, in-room tablets, messaging, and casting, all powered by INTELITY. Using the customized mobile app, guests ar...

J Hospitality and Development Implements ProfitSword Portfolio-Wide to Streamline and Enhance Data Management, Forecasting

ProfitSword, LLC | August 20, 2019

Development and management company overseeing collection of independent hotels implements ProfitSage to maximize operational and decision-making efficiency. NEW ORLEANS – (August 20, 2019) – ProfitSword, hospitality’s premier developer of business intelligence software and data integration services, has announced the implementation of its ProfitSage operational and financial reporting solution by J Hospitality and Development LLC. A New Orleans-based development and management company that focuses on creating innovative solutions for hospitality, residential and commercial properties, J Hospitality now leverages ProfitSage to ensure ...

INTELITY to Attend the Hotel360 Expo in London

INTELITY | August 15, 2019

The company looks to expand existing international relationships and further extend its presence in the global market Los Angeles, CA (August 15, 2019) - INTELITY® announced today that it will exhibit at the Hotel360 Expo, which will take place this September 18-19 at ExCeL in London. The company, well known for offering the broadest enterprise guest engagement and staff management platform in hospitality, is focused on further expanding its international reach and nurturing new relationships within the European market. INTELITY’s platform is organized into INTELITY Guest, INTELITY Staff, and INTELITY Connect, which includes over 120...

Balancing Technology With the Human Touch in Hospitality

Nicole Dehler | August 8, 2019

By Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts ask: Will people still be able to make a difference, or are we entering a brave new world where self-service and intelligent communication platforms completely take over? In the past decade, technologies such as cloud computing, complex data analytics, and A.I. have swept across the hospitality landscape, modernizing formerly archaic systems that once de...

The Key to Profitability: Understand Your Demand Forecast

Dan Skodol | August 7, 2019

By Dan Skodol A hotel that is constantly jam-packed with guests is not automatically a profitable one. The goal of a successful hotel is not necessarily to achieve 100 percent occupancy, but rather to optimize revenue. And developing a way to more accurately forecast daily demand is a key operational challenge for hoteliers.1 Today’s hospitality landscape is characterized by increasing room supply and tight margins. In addition, stiff competition makes it imperative for hotel revenue managers to continuously adjust strategies to remain relevant. Predicting how many customers your hotel will have on any given night, anticipating the sa...

Kate Levy Appointed as New Chief Executive Officer

GuestTek | August 7, 2019

Arnon Levy Leads Board of Directors as Founder and Chairman Calgary, Alberta – August 7, 2019 – GuestTek Interactive Entertainment Ltd., the global leader in providing innovative and interactive technology solutions for the hospitality industry, is pleased to announce that effective August 7, Kate Levy has been appointed as GuestTek’s new Chief Executive Officer. Kate has been a key member of GuestTek’s executive team as the Chief Strategy Officer since 2015 and has focused on several key roles such as Managing Director for EMEA and leading the Global Support & Client Relations department. As CEO, Kate will report directly t...