staff communication

/Tag: staff communication

staff communication

Hotels Can Now Overcome Language Barriers and Enforce Incidental Policies With Mobile Devices and Connect Staff by Monscierge

Monscierge | July 3, 2019

A new photos and images feature recently launched in the Monscierge Connect Staff app both improves staff communication and justifies incurred fees. OKLAHOMA CITY, July 3, 2019 -- Hospitality technology firm Monscierge launched a photos and images feature within their Connect Staff application last month and clients have found great success using the new tools for a number of tasks. Two most notable uses are overcoming language barriers between hotel members of staff and collecting penalty fees garnered by guests opting to smoke in non-smoking rooms. "These are our next steps in the ongoing evolution of developing emerging techno...

Angie Hospitality Offers Integrations and Support for Staff Alert Technology to Ensure Hotels’ Ability to Prioritize Employee Safety and Comfort

Angie | June 13, 2019

Angie’s support of Bluetooth Low Energy allows hotels to implement their chosen staff alert technology, enabling staff to summon assistance or alert colleagues to urgent situations. San Jose, Calif. & Minneapolis – HITEC Booth #1646 – June 13, 2019 – Angie Hospitality, developer of the industry’s first 24-hour interactive guest room assistant purpose-built for the hotel environment, announces its ability to offer flexible options for hotels looking to deploy staff alert technology and other devices using BLE (Bluetooth Low Energy). Hotels and resorts with Angie deployed can now easily integrate their chosen staff alert techn...

Beekeeper Joins Panel of Experts at NYU to Discuss Operations and the Guest Experience

Beekeeper | May 30, 2019

Operations Workshop XIV to investigate how improving the employee experience can lay the foundation for delivering an exceptional guest experience San Francisco, May 30, 2019 — Next week during the 41st Annual NYU International Hospitality Industry Investment Conference, a group of industry experts will discuss "Investing in the Guest Experience." Operations Workshop XIV, to be held on Monday, June 3rd at 4:00 p.m. in the Booth/Edison Room of the New York Marriott Marquis (fifth floor), will take a 360-degree view of the customer. Moderated by Jennie Blumenthal, Principle of PwC, Hospitality and Travel, panelists will discuss how ...

Walker Hotel Chooses a Multi-Property Operations Platform for Its Expansion

ALICE | May 7, 2019

Walker Hotel will be expanding its ALICE partnership with its soon-to-open Tribeca location after celebrating a fruitful implementation at Walker Hotel Greenwich Village. Walker Hotel Tribeca is slated to open in Spring 2019 and will use ALICE to streamline staff communication, manage productivity, and execute service promptly on maintenance and guest requests. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Walker Hotel Greenwich Village implemented ALICE in May 2017 and has seen great improvements in their day-...

ALICE Helps the Luxury Chablé Resort Take Communication and Staff Operations to the Next Level

ALICE | March 12, 2019

ALICE provides Chablé Resort & Spa with an operations system to record and track internal guest requests for effective and efficient communication. The Leading Hotel of the World Chablé Resort has selected ALICE's full suite of staff communication and task management tools, as well as white-labeled app for their guests, to improve staff communication, enhance operations, and better engage guests across its 40 luxury villas located in the Mayan jungle. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest reques...

South Congress Hotel Graduates From Google Hangouts to Software Optimized for Staff Communication and Task Management

ALICE | February 20, 2019

Alongside its sister property Hotel Ella, South Congress Hotel has selected ALICE to optimize staff efficiency, organization, and communication for a flawless guest experience in the heart of Austin's iconic South Congress shopping, dining, and entertainment district. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to using ALICE, staff at the South Congress Hotel communicated primarily via Google Hangouts. While a useful consumer app, Hangouts is not optimized for integrated communication on such a large o...

New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay

ALICE | February 5, 2019

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay. The "Hotels at Face Value" report, commissioned by ALICE and conducted by third-party research firm YouGov, also revealed the changing expectations of modern hotel guests. Modern Hotel Guest Priorities According to the research, when booking hotels nearly three in five (59 percent) guests who prioritize amenities care m...

How Viceroy Los Cabos Creates an Immersive Guest Experience

ALICE | February 5, 2019

ALICE is excited to share that the alliance with Viceroy Hotel Group continues to grow. Marking the fifth Viceroy property partnership, Viceroy Los Cabos is the latest to begin standardizing their operations through the ALICE platform. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. The Viceroy Los Cabos property is a stunning dreamscape with minimalist architecture from renowned Mexican archit...

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