Raj Singh | February 21, 2019
By Raj Singh, CEO, Go Moment Across the country, casinos and resorts are being disrupted by innovative, connected, "always-on" technologies. This disruption has been led largely by guest demand. Guests have come to expect instant answers and service at their fingertips by way of their mobile phones. Recently, Google's Chief Evangelist of Brand Marketing, Gopi Kallayil, said that the pervasiveness of this kind of connectivity has created "rapid, cultural shifts and changed the way people expect things from their brands." This has created "more curious, demanding, and impatient consumers." In Las Vegas today, only 34% of casino revenue co...
Raj Singh | February 14, 2019
By Raj Singh, CEO, Go Moment "Great customer service is […] a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths." These were the words of Forrester Vice President and Principal Analyst for Application Development & Delivery Professionals, Kate Leggett, in the beginning of 2018. In her analysis, Leggett overviewed three broad customer service trends that also well-apply to the hotel industry: 1) Customers demand fast service anywhere, anytime; 2) Automation and artificial intelligence (AI) quells headcount in...
February 5, 2019
Showcasing the power of AI to enhance and measure guest experiences, increased upservice revenues, and reduced staff disruptions, Go Moment goes home with the exclusive win SANTA MONICA, CA (FEBRUARY 5, 2019) – Go Moment®, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry – its smartconcierge, Ivy® – today announced that it has won the prestigious HEDNA 2019 "Connected Like Never Before" Global Distribution Conference Innov8 challenge in Los Angeles. Selected from an exclusive field of eight pre-selected, pre-qualified technology provide...
January 24, 2019
Hoteliers will learn the power of AI to enhance guest experiences, increase upservice revenues, reduce staff disruptions and to quantify it all with Ivy SANTA MONICA, CA (JANUARY 24, 2019) – Go Moment®, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry – its smartconcierge, Ivy® – today announced that company CEO Raj Singh will be presenting Ivy's technology at the 2019 HEDNA "Connected Like Never Before" Global Distribution Conference in Los Angeles. Singh will be showcasing Ivy's role in the evolving guest service eco-system during HED...
Go Moment First to Introduce Enterprise-Level Real-Time Guest Engagement Business Intelligence (Bi) Solution Focused on Texting
January 8, 2019
Smartconcierge guest engagement solutions leader unveils next generation and first-of-its-kind real-time staff productivity and cross-property enterprise-wide analysis features in Ivy® SANTA MONICA, CA (January 8, 2019) – Go Moment®, the world's largest provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced Ivy® Analytics 2.0, the world's first Enterprise-ready real-time hotel guest engagement and staff productivity business intelligence tool. Facilitated by the implementation of Go Moment's smartconcierge solution, Ivy®, these cutting-edge business...
Raj Singh | January 3, 2019
By Raj Singh, CEO, Go Moment In the year 2020, one short year from now, the oldest millennials will turn 40, a milestone birthday. This means that millennials, currently the most significant consumer demographic, have been booking hotels stays for nearly 20 years. They have been the first generation to be able to use the Internet and mobile technology to research, book, and experience their stays. For this reason, they're called the Do-It-Yourself Generation. And these DIYers demand experiences that have caused hotels to scrutinize many aspects of how they do business. Hoteliers recognize that millennials -- and their successor Gen Zs -...
Charlestowne Hotels Appoints Three New General Managers
Is Service Excellence the New Marketing?
MGM Resorts, MGM Growth Properties and Blackstone REIT Complete Acquisition of MGM Grand Las Vegas and Mandalay Bay Real Estate for $4.6 Billion
The Worst Thing That Happens Is Your Customer Loves You
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