How Hotels Can Cater to Guest Preferences Through Self-Service Technologies
Austen Asadorian | July 14, 2022
By Austen Asadorian Contactless services have become a part of everyday life over the past two years and, as travel begins to surge again, they are continuing to pick up steam in the hospitality world. So much so that, according to a recent study, 73% of travelers want to use their mobile device to manage their hotel experience. Hotel guests now increasingly expect their experience to include contactless solutions that can uplevel their experience. By taking advantage of on-premises reservation capabilities from QR codes to the aggregation of guest data, hotel operators can successfully cater to the new guest of 2022. Streamlined Onl...
With 71.7% of Americans Planning In-Person Events in 2021, Restaurants and Venues Need to Prepare for Bookings to Heat Up
Tripleseat | April 15, 2021
CONCORD, Mass. - April 15, 2021 - With summer around the corner, and an imminent surge of demand for experiences and events in the months ahead, Tripleseat, the leading web-based sales and event management platform for restaurants, hotels, and unique venues, and SevenRooms, a data-driven guest experience platform for the hospitality industry, partnered to survey 1,000 U.S. consumers to better understand their feelings about planning events in 2021. According to the data, 72% of events are expected to be held in-person and of the venues chosen, unique venues, hotels and private restaurant space were among the top selected for hosting. The...
Food & Beverage: The Secret Ingredient to Building Hotel Guest Loyalty
Joel Montaniel | January 2, 2020
By Joel Montaniel, Co-Founder and CEO, SevenRooms Hotels are constantly competing to improve their amenities, rewards, and services to stand out in a saturated market. And chief among those offerings in the eyes of consumers are dining options, with newly released research uncovering that almost 1 in 3 Americans think hotels with great restaurants are more memorable than those without. As boutique hotels and major chains invest in more experimental restaurant concepts, respected chefs and locally-authentic F&B experiences, travelers will flock to hotels with drool-worthy dining built into their stay. This new approach to food & ...
Cendyn and SevenRooms Connect Hospitality Platforms
Cendyn | October 21, 2019
Boca Raton, FL. — October 21, 2019 — Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce an integration partnership with SevenRooms, a data-driven operations, marketing and guest engagement platform for restaurant, hotel F&B, nightlife and entertainment operators. The partnership empowers hotels to leverage the true revenue value of their best guests. With this integration, hoteliers can now see a guest’s total spend across the entire property, including in-house restaurants, nightclubs, bars and lounges in addition to room and spa spending. On the customer side,...
Hotel Loyalty Programs Are Broken – Here’s How to Fix Them
Joel Montaniel | August 29, 2019
By Joel Montaniel As travel increases, so does competition amongst hospitality operators. With spend on lodging exceeding $200 billion in 2018 alone, hotels have a unique opportunity to build their guest base and capture an even greater share of the market. However, to do that, they need to be memorable. And with over a third of hotel guests believing that hotel loyalty programs are rarely relevant to them, there’s a clear opportunity to improve how hotels interact with guests, both during and after their stay. One way companies across different sectors have built a strong customer base is through programs that reward regulars and i...
How Hotels Can Increase Revenue Without Putting More Heads in Beds
ALICE | February 4, 2018
by Alex Shashou The rise of the sharing economy and the digital revolution are leading to new ways of thinking about what a hotel can be. By leveraging hotel assets, people and services in innovative ways, hotels have unprecedented opportunity to open new revenue streams, improve loyalty, and grow their customer base. _____ In early 2017, AccorHotels celebrated its 50th anniversary by announcing AccorLocal. A program designed to integrate the brand's hotels into their surrounding communities, AccorLocal invites a new way of thinking of what a hotel can be and provides a blueprint to other hotels looking to leverage their properties and ...
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All Things Independent
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Four Seasons Appoints Konrad Gstrein as General Manager of Four Seasons Hotel Las Vegas
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