service excellence

/Tag: service excellence

service excellence

Dr. Bryan K. Williams Selected as Keynote Speaker for Les Clefs d’Or Canada Congress in Banff

Bryan K. Williams | February 20, 2019

Washington DC (February 20, 2019): Les Clefs d'Or Canada recently held its 12th National Congress in stunning Banff, Alberta. The Congress welcomed elite concierges and travel professionals from throughout Canada for a 4-day event to Engage, Educate and Elevate. The golden keys worn by Concierge signify their membership in our organization and are granted exclusively to those who have not only consistently demonstrated an unsurpassed knowledge of their respective communities, but by those who demand excellence of themselves when meeting the needs of their guests. Dr. Bryan K. Williams was the keynote speaker and challenged all attendees...

Free Service Excellence Training at the Baltimore Convention Center, Led by Dr. Bryan Williams

BWTV | February 18, 2019

Washington DC (February 18, 2019): Delivering world class service is what separates a good experience from a world-class, memorable experience. Visit Baltimore and its partners the Baltimore Convention Center and Centerplate invite the Baltimore business community to join us for a Day of Customer Service Training. Dr. Bryan K. Williams, a service excellence and leadership effectiveness expert will lead these sessions (Watch Bryan's Video). The goal is to assist organizations in various industries to elevate their service experience to world-class levels for both internal (team) and external customers. Bryan noted, "I'm looking forwa...

What Corked Wine Teaches You About Service Excellence

Larry Mogelonsky | January 16, 2019

By Larry Mogelonsky, MBA, P. Eng. ( There's an important lesson in the form of what corked bottles – that is, wine that's gone off – can present as an opportunity to wow your restaurant patrons and hotel guests. For all of my fellow oenophiles out there, it's one of the worst feelings in the world. You pop open a bottle, pour yourself a glass, take a sip and your mouth is hit by a musty, astringent splash that eviscerates any lingering flavors. The wine is skunked and utterly worthless. This lesson all comes down to one of the hallmarks of a service culture in that it's not just about how well you provide ...

Leaders Communicate the Purpose (Keynote Video Clip)

Bryan K. Williams | September 5, 2018

By Bryan K. Williams Excellence is one of those words that is thrown around everyday, but many people don't stop to truly grasp the full meaning. The root word in excellence is excel, which means to go beyond. Beyond what? (I'm so glad you asked). To go beyond what is expected. It means to exceed expectations, and exceeding expectations has NOTHING to do with meeting expectations. They don't like each other, and are always in a fight. Like light and darkness, one is always seeking to dominate, but only one can prevail. If I order a cup of green tea, and you bring me the cup of green tea, that is not excellence. Even if you are smiling a...

Proven Ways to Guarantee Your Hotel Tech Supplier Has Your Back

September 5, 2017

By Jos Schaap, CEO and Founder of StayNTouch The purchase of a hotel system is only the beginning of the journey. More planning is needed to use the software to its full potential. In today's hectic hotel operational environment, the one thing you don't want to worry about is the support of your technology platforms. If you need something fixed, tweaked or replaced, you want to feel secure that your technology supplier has your back. Here are a few ideas to help hoteliers maximize value from their technology investment: Dedicated Champion On-Property: Make sure that you have a dedicated individual who acts as your technology champion ...

Service Excellence and the Hotel Industry is in our DNA

August 15, 2017

Jos Schaap, CEO and Founder StayNTouch It is not very often that I write a self-serving article but I think it is important to note that, as a hotel technology company, service excellence is a key element within our DNA. It helps us deliver great technology to our hotel clients and the industry at large. Technology, at its foundation, is developed either to make one's life easier or to enable people to communicate more effectively. The problem with developing technology for technology's sake is that companies become too highly focused on the development of the technology, forgetting to understand its full impact on their end users and a...

Service Excellence: 5 Ways to Elevate Your Personal Brand in 2016

Bryan K. Williams | January 12, 2016

Something is different when YOU are at work. It's up to you to determine if that "something" is positive or is never neutral. On this webinar, Bryan will discuss five ways to serve with excellence and become even more valuable in 2016! Use this opportunity to recharge and launch into this new year! This online event will be led by Dr. Bryan K. Williams. He is a keynote speaker, author and service consultant. Bryan is very passionate about helping companies reach high levels of service and organizational excellence. He travels globally to work with companies in various industries, and is the creator of the pop...

Universal Service Rules: Leadership & Service Excellence with Bryan K. Williams

Bryan & B.Williams Enterprise, LLC | October 6, 2015

** Week 4 of 6: Universal Service Rules** There are three main service rules that I like to discuss. They are the Golden Rule, Platinum Rule, and Double Platinum Rule. The Golden Rule basically states that you should treat others the way YOU want to be treated. If I want to be treated nicely, then I should treat others nicely…if I want to have doors opened for me, then I should open doors for others…and if I want to be greeted with a big hug and high-five wherever I go, then I should give a big hug and high fives to others right?....Not so fast. Watch the video to learn more! Topics: Week 1: Be Consistent Week 2: WOW So...

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