James Houran, Ph.D. | January 18, 2017
By: James Houran, Ph.D. | Keith Kefgen | Chris Mumford The past year was full of compelling events and personalities within the hospitality industry, and looking back, many leaders stand out as strong contenders for the title of "Leader of the Year." To our way of thinking, anyone receiving this designation must exhibit true "servant leadership" by aligning people practices to business practices, and in so doing, bring about tremendous quantifiable results and return on investment (ROI) for all shareholders. For example, arguably the most obvious and easily defendable choice is Arne Sorenson at Marriott. He pulled off the biggest deal i...
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