Samuel Wich | April 24, 2019
By Samuel Wich According to the Global Slavery Index, an estimated 40.3 million men, women, and children were victims of modern slavery on any given day in 2016. With the International Labor Organization estimating annual profits from forced labor at 150 billion USD, it is the world's second largest criminal industry and affects all countries. The victims of these crimes have to endure forced labor, sexual exploitation, organ removal or forced marriage. The fight against modern slavery starts by acknowledging and identifying the issue. In 2015, the UK government intensified their efforts by issuing the Modern Slavery Act, calling for mo...
Samuel Wich | February 15, 2019
By Samuel Wich #1 - Hire the right people and treat them appropriately Whenever an employee is in contact with a customer, this presents an opportunity to leave a great impression in that customer's mind. No matter if it's at a fast food restaurant, drive-through or at the counter of a high-end bank. Companies should focus on hiring people who naturally enjoy being in front of customers and who love putting smiles on people's faces. Aside from a new hire's background and technical ability, their willingness to go above and beyond to satisfy a customer should come at the top of the list in recruitment efforts. Although technical skills a...
Samuel Wich | September 10, 2018
By Samuel Wich In an industry as asset heavy as hotels, innovation is often lagging behind other sectors. It's simply easier and more cost-efficient to tweak an app or to install that new piece of equipment in a factory than it is to equip hundreds of thousands of rooms with the latest technological achievements. The investment necessary to fundamentally modernize the industry is immense. Yet there are smart ways to do it so you don't only improve guest experience but also increase your margins in the process. A little under a year has passed since both Hilton and Marriott announced their plans to take a large step into the age of digit...
Samuel Wich | August 20, 2018
By Samuel Wich Away from home, surrounded by strangers and yet you feel welcome. The original idea of hospitality has remained unchanged since the creation of the word itself. Derived from the Latin word "hospes", meaning both visitor and stranger, hospitality has its roots in ancient history. Thousands of years ago, when road networks were scarce and traveling was cumbersome strangers arriving in a foreign land had to rely on either their camping skills or a local's kindness when looking for shelter. During the age of pilgrimage and the development of major trade routes throughout Europe, it was mostly inns and taverns offering primiti...
U.S. Hotel Interest Coverage / Robert Mandelbaum and John B. Corgel, Ph.D.
Case Study: AKA, the Global Leader in Luxury Hotel Residences, Provides a Personalized Resident Experience Using Maestro Multi-Property Cloud PMS
RM Strategies & Best Practices for Pre-Opening Your Property
Nobody Asked Me, But… No. 218; Hotel History: Raymond Orteig and Charles Lindbergh
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