sales & marketiing
A Restaurant That Offers Car Washes on the Menu
Shep Hyken | February 3, 2022
By Shep Hyken I recently wrote an article about the little surprises that companies – and people – sometimes give us when we do business with them. We received some great feedback, and it got me thinking of other ways to surprise our customers. That’s what this follow-up is about. I’m often surprised at how companies find ways to improve a customer experience with something that has nothing to do with what they sell. It’s best illustrated with an example. I pulled into a restaurant parking lot where there were several valets waiting to park our car. The gentleman opening my door greeted me and then asked, “While you’re ...
1
Technology
2
Operations
3
Market Reports
4
Industry Happenings
5
All Things Independent
Today's News
Four Hotel Applications for NFTs
As 97% of Surveyed Hotels Report Staffing Shortages, AHLA Foundation Expands Recruitment Campaign
STR: U.S. Hotel Results for Week Ending 25 June
Terranea Resort to Introduce INTELITY Mobile Offering to Elevate Guest Experience
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.