Are Guest Instant Rewards Programs the New ‘Free Same-Day Shipping’?
Ellis Connolly | August 16, 2022
By Ellis Connolly The exchange of goods and services is a critical cog in the wheel of how our world works. As we skim through the pages of history books, we are met with countless, comparatively archaic examples of what we know now to be retail commerce. But even just a few decades ago, many of the digitally-empowered conveniences that define our retail experiences today might have seemed, at that time, far-fetched. Let’s take, for example, the evolution of retail shipping. At one time, consumers expected to wait weeks – maybe even months – for their orders to arrive. Today, however, express shipping has become the new norm, wi...
The Guestbook Releases New White Paper, “Understanding Boutique Aficionados,” Analyzing Experiential Traveler Preferences and Booking Beha
The Guestbook | December 10, 2019
Cash back rewards innovator The Guestbook examines experiential travel market, helping boutique hoteliers harness actionable insights to drive direct bookings LOS ANGELES — December 10, 2019 — The Guestbook, the world's largest rewards program for independent and boutique hotels, today announces the release of a new white paper, entitled “Understanding Boutique Aficionados.” This informative new white paper breaks down the specific booking and travel behaviors shared by two distinct segments of experiential travelers and reveals insights collected by The Guestbook through a national research study, which surveyed 1,031 Americans ov...
Customer Loyalty in a Hyper-Segmented Hotel Landscape
Agnes Pierre-Louis | May 9, 2019
By Agnes Pierre-Louis Travelers today have access to considerably more information than they did during the early days of loyalty programs and are more reliant on reviews and user-generated content (UGC) than on brand names alone when making hotel choices. Also, when it comes to rewards programs, travelers have increasing options, with a variety of point-earning opportunities such as credit cards with compensation schemes and online travel agencies (OTA) reward programs. In fact, consumers are usually members of multiple rewards systems and use them selectively. How then can hotel companies today expect to drive consumer loyalty and doe...
Stay Wanderful Selected as Most Innovative Startup at HITEC Pitch Competition
Stay Wanderful | June 27, 2017
HFTP announces that Stay Wanderful is named the Judge's Choice at the annual HITEC E20X entrepreneurship competition Hospitality Financial and Technology Professionals (HFTP®) held its third Entrepreneur 20X pitch competition during its 2017 Hospitality Industry Technology Exposition and Conference (HITEC) in Toronto, Canada on June 26. 13 companies pitched their products. After deliberating, the 5-member panel of judges selected Stay Wanderful as the most innovative startup. The three hour pitch competition took place on Monday, June 26, 2017. After the competition, Stay Wanderful was awarded with a US $5,000 check and the Judg...
Multi-Brand Hotels Earn Highest Loyalty/Rewards Program Satisfaction in J.D. Power Report
J.D. Power | April 11, 2016
COSTA MESA, Calif., April 11, 2016 -- As the competition among hotel loyalty/rewards programs continues to heat up, hotel chains having multiple brands, wide distribution networks and diverse partnerships demonstrate distinct advantages in satisfying their members, according to the J.D. Power 2016 Hotel Loyalty/Rewards Program Satisfaction Report,SM released today. The report measures customer satisfaction by examining six factors (in order of importance): account maintenance/management (23%); ease of redeeming points/miles (22%); ease of earning points/miles (18%); variety of benefits (16%); reward program terms (16%); and customer ser...
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