resort fees
Resort and Urban Fees: Thinking of Implementing One? Here’s How to Ensure a Successful Execution
Jack Lindemuth | January 14, 2022
By Jack Lindemuth Hotel operational expense growth pacing higher than revenue growth has made it more challenging than ever for many hotel owners to achieve their profitability goals. The pandemic turned the previous labor shortage into a crisis and new types of accommodation, such as Airbnb and Sonder continue to cause disruption. This new industry landscape requires a recalibrated business model for most hotels and resorts to achieve financial success, and one way to do that could be implementing resort and urban fees. While these are not necessarily the silver bullet, resort and urban fees can provide owners and hoteliers with...
Resort Fees – A Growing Source of Revenue
Robert Mandelbaum | March 16, 2020
By Robert Mandelbaum The 11th edition of the Uniform System of Accounts for the Lodging Industry (USALI) defines resort fees as, “mandatory fees charged at either a flat amount or a percentage of the room rate.” These fees are frequently intended to cover services such as fitness facilities, spas, pools, local phone calls, Internet access, airport transportation, and golf driving ranges, among other recreational facilities. Resort fees were initially introduced to allay the complaints of resort guests who felt they were being “nickel-and-dimed” every time they used a resort amenity. Since then, the practice of charging a res...
In the Poker Game of Hotels, Resort Fees Are the Rake
David Eisen | July 18, 2019
By David Eisen Nothing irks people more than paying for something they don’t need or use. I once paid $50 for a pair of pants I never ended up wearing—but that’s on me. I’m to blame. It’s another thing altogether when you are forced to pay for a pair of pants that you didn’t want in the first place. What hotels call resort, or facility, or destination fees, are kind of like that pair of trousers you never planned on buying or wearing. Within hotels, those pants are things like the gym, beach chair use, pool towel service and other nonoptional charges to the guest that are not included in the initially quoted room rate. I,...
Resort Fee Litigation Advisory Group: Attorney General for DC Sues Marriott International Over Hotel “Resort Fees”
Jim Butler | July 16, 2019
By Jim Butler and the Global Hospitality Group® Authors ofwww.HotelLawBlog.com 16 July 2019 Note: If you are a consumer with a Resort Fee issue, please do NOT contact us! We do not represent consumers with complaints against hotels. We are part of the fabric of the hotel industry and are committed to informing, educating and assisting players in the hotel industry. Hotel Lawyer: We hate to say “we told you so” on Resort Fee litigation We have been watching the Resort Fee issue for several years. We have advised clients on litigation, compliance and risk mitigation strategies. We have provided counsel on Attorney General inv...
Hospitality Industry Amateur Hour: Hotel & Resort Fees
Vertical Booking | August 1, 2018
By Mark Lewis-Brown, CEO & President at Vertical Booking USA After you've been in the hospitality industry for as many years as I have (more than 30 years… how time flies when you're having fun!), you get used to seeing human error manifest in so many truly unfortunate instances: from putting the decimal point in the wrong spot (hello, $10 rooms!) or using overbooking as a revenue management strategy, I've seen it all. While these types of mistakes may make the front page (of our favorite hotel trade publications), there are also a HUGE number of mistakes caused by human error in all types of operational processes that are (a...
Resort Fee Litigation Advisory Group: How to Avoid Litigation on Resort Fees and Other Mandatory Hotel Charges
Jim Butler | October 19, 2017
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 19 October 2017 Note: If you are a consumer with a Resort Fee issue, please do NOT contact us! We do not represent consumers with complaints against hotels. We are part of the fabric of the hotel industry and are committed to informing, educating and assisting players in the hotel industry. What does the FTC say is your potential liability for mandatory hotel charges? In evaluating what you should do about the new furor over mandatory hotel charges, it would be helpful to have a clearer understanding of what the FTC seems to be saying on...
Resort Fee Litigation Advisory Group: How Resort Fees Became an Explosive $2.7 Billion Issue
Jim Butler | October 6, 2017
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 06 October 2017 Note: If you are a consumer with a Resort Fee issue, please do NOT contact us! We do not represent consumers with complaints against hotels. We are part of the fabric of the hotel industry and are committed to informing, educating and assisting players in the hotel industry. Resort Fees are a $2.7 billion issue — a juicy target for Federal and State governments as well as plaintiffs' lawyers It is very likely that the Resort Fee issue will present challenges in the near future to all stakeholders in the hospitality i...
Resort Fee Litigation Advisory Group: National Task Force of 47 Attorneys General Goes After Resort Fees
Jim Butler | October 5, 2017
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 05 October 2017 Note: If you are a consumer with a Resort Fee issue, please do NOT contact us! We do not represent consumers with complaints against hotels. We are part of the fabric of the hotel industry and are committed to informing, educating and assisting players in the hotel industry. Resort Fees: It is not just the FTC. Now there are 47 Attorneys General focused going after perceived abuses of Resort Fees Consumer complaints have been protesting Resort Fees for almost two decades. In 2012, the FTC took its first major action. The ...
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