reservation sales training
ResortsandLodges.com | October 17, 2017
As part of its ongoing commitment to education and training, Track Hospitality Software (TRACK) and ResortsandLodges.com are pleased to announce their next sponsored quarterly webinar with Doug Kennedy, the lodging industry's most experienced sales and guest service trainer. The webinar, titled 7 Trainer Tips for Hotel Reservation Sales Success, will take place on October 23rd, 2017, at 12:00PM EDT (11:00AM CDT). To register click here. Members of the lodging industry can join in as hotel training expert Doug Kennedy presents seven of his real-world tips that reservations sales and front desk agents can use to convert more inquiry calls...
Kennedy Training Network | June 17, 2014
Seats still open for a one day train-the-trainer workshop and a half-day workshop for frontline reservations agents. Hollywood, Florida - June 17, 2014 - KTN announced today the launch of a workshop series to be presented personally by Doug Kennedy. The first stop in the series is New York City, where Doug will offer a one-day train-the-trainer workshop on June 30, along with a half-day reservations agent workshop, repeated to allow for phone coverage, on July 1, 2014. The series will continue in Los Angeles in late fall of 2014. The workshop presents KTN's popular new Hotel Reservations Sales QUEST program, which helps hotel reservati...
Doug Kennedy | February 21, 2014
Being in the hotel front desk, reservations and sales mystery shopping business it is interesting to hear the descriptions that frontline agents provide when asked for information about their hotels. Those who have not been specifically trained to properly handle such questions tend to respond in one of three ways. Some sound surprised that a guest would ask questions about the hotel itself and/or its amenities, services and facilities. Many of these agents are "Millennials" or "Gen X-ers" who might wonder why a guest would not just go online themselves to find this information. They fail to recognize the interplay of electronic and voi...
Doug Kennedy | June 24, 2013
by Doug Kennedy As President of a hospitality industry sales training company for most of my entire career, I have had the opportunity to conduct reservations sales training for just about every niche of the lodging industry. I have trained five star hotels and one-star youth hostels; destination hotels and all- inclusive resorts; city center and airport hotels, conferences centers and ski resorts. But there is one niche of the lodging industry that has by far the biggest need for training such as we at KTN provide: the vacation home rental industry. I recall often hearing reservations agents at my traditional resort clients saying "Dou...
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