quality assurance

/Tag: quality assurance

quality assurance

Coyle Hospitality Group Reaches Milestone, Provides Mystery Shopping to Its 1000th Independent Restaurant

Coyle Hospitality Group | July 1, 2019

July 1, 2019, NYC – Coyle Hospitality Group, the world’s leading provider of customer experience consulting, quality assurance and mystery shopping, has been contracted for services by its 1000th independent restaurant. The milestone achievement comes after 23 years of consulting with restaurants located around the world and spanning all types of eateries, from fast-casual to fine dining, and from single location to multi-unit, multi-national operations. Coyle’s panel of independent restaurant mystery shoppers are professionals who measure performance and provide detailed, step-by-step narratives and photos of their dining experience...

Nobu Hospitality Selects Coyle Hospitality to Launch Quality Assurance Program

Coyle Hospitality Group | February 26, 2019

February 26, 2019, NYC – Coyle Hospitality Group, the leading provider of customer experience consulting, quality assurance (QA) and mystery shopping, has been chosen by Nobu Hospitality to conduct ongoing evaluations of their hotels worldwide. Through on-site evaluations, Coyle will measure brand compliance and quality at Nobu Hotels. Drawing from its global network of 35,000 independent professional evaluators, Coyle will analyze the guest experience at Nobu Hotels around the world. "Nobu Hotels are synonymous with instinctive design, fine ingredients, a powerful energy and a passion for service," explained Tim Theofanou, Direct...

5 Customer Service & Sales Steps to Success

ProSolutions | August 22, 2018

By Katie Scheer You only get out of it what you put into it. So how much effort are you putting into making sure that your customer service and sales practices are top notch? Do you have training and quality assurance measures in place? If not, you might be losing out on untapped revenue. Never fear- we have some delicious ideas for your "pudding" so you will know what to do to make sure that you are putting in what it takes to make a difference (difference= more revenue!). Having strong customer service and sales skills are your key ingredients in making sure your "pudding" is something your customers continue to wa...

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