PolyU’s School of Hotel and Tourism Management
It Takes More Than Just Food, Restaurateurs Advised
PolyU’s School of Hotel and Tourism Management | December 23, 2020
21 December 2020 - Ghanaian restaurateurs need to improve food quality and hygiene, and give diners opportunities to socialise, find Professor Sam Kim, Ph.D. students Frank Badu-Baiden and Munhyang Oh of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University, along with a co-author in recently published empirical work. The researchers emphasise that food is a vital component of the tourism experience, but little attention has been paid by food tourism researchers to destinations outside of the West and Asia. Their findings offer important practical guidance for destination marketers in Africa and other devel...
A Glass Ceiling to Shatter
PolyU’s School of Hotel and Tourism Management | October 22, 2020
Efforts to shatter the “glass ceiling” and promote women’s equality in the hospitality and tourism workplace must start in universities, according to Professor Basak Denizci Guillet, Ph.D. graduate Dr Anna Pavesi, Professor Cathy Hsu and Dr Karin Weber of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. The researchers note that statistics paint a bleak picture of women’s involvement at the upper levels of the hospitality and tourism industry, both in Hong Kong and worldwide. Although progress is being made in closing the gender gap, social and institutional barriers continue to prevent talent...
How to Pick the Perfect Hotel
PolyU’s School of Hotel and Tourism Management | September 25, 2020
Online travel agencies should be able to better predict their customers’ decision making and meet their needs, suggest Dr Sangwon Park of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and his co-researchers in a ground-breaking study published recently. Through identifying a simple typology of decision-making styles, the researchers offer unprecedented insights into precisely how and why Internet users decide which travel products to buy. As the online share of travel revenue increases in the Asia-Pacific region and beyond, their findings have far-reaching implications not only for online hotel ma...
Lessons From Disaster: COVID-19 and Chinese Hotels
PolyU’s School of Hotel and Tourism Management | September 17, 2020
Few industries have suffered more from the COVID-19 than hospitality and tourism, and China’s hotel sector has many lessons to learn. In a thought-provoking exploratory study published recently, Dr Fei Hao, Dr Qu Xiao and Dean Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University cast light on the fundamental impact of COVID-19 on the sector, and propose strategies for Chinese hotel firms to overcome their current difficulties and emerge ever stronger. First and hardest hit by the devastating impact of COVID-19, Chinese hotels now have the chance to lead the global sector out of crisis and in...
Right Location? That Depends…
PolyU’s School of Hotel and Tourism Management | August 26, 2020
The factors that determine the importance of hotel location differ according to regions in a city, show Dr Hengyun Li, Dr Mimi Li of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and their co-researcher in a study published recently. Drawing on a Hong Kong case study, the researchers show that factors normally considered universally important when determining a location, such as traffic and transport, may not be as significant in some tourist destinations as in others. Their findings have obvious implications for hotel brands and their investors, among other players in the hospitality and tourism in...
Counting the Social Costs of Tourism in the COVID-19 Era
PolyU’s School of Hotel and Tourism Management | August 13, 2020
During the COVID-19 pandemic, tourism scholars and practitioners have directed their attention to local communities in tourist destinations, examining their safety and well-being and the costs that they bear due to tourism activities. Yet according to the SHTM’s Professor Haiyan Song and Dr Jinah Park and their co-researchers, it is now time to discuss the social costs of tourism during crises. How much are local communities willing to sacrifice to reduce these costs? Analysing local residents’ willingness to pay to alleviate public health risk, the researchers explored the situation through an economic lens. Their findings have importan...
Renowned Hotelier Mr Robert H. Burns Honored With PolyU’s SHTM Lifetime Achievement Award
PolyU’s School of Hotel and Tourism Management | August 10, 2020
10 August 2020- The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) is privileged to announce that Mr Robert H. Burns, Founder of Regent International Hotels, is bestowed the prestigious SHTM Lifetime Achievement Award in 2020 and is inducted into the School’s famed Gallery of Honour at the same time. The SHTM Lifetime Achievement Award was established in 2016 to honour outstanding persons who have contributed substantially to the development of hospitality and tourism in Hong Kong, the region and around the world. In bestowing the award, the SHTM seeks to recognise true leaders who help defi...
A Globetrotting Generation
PolyU’s School of Hotel and Tourism Management | March 23, 2020
With globalisation and the rise of digital technology, “keeping up with the Joneses” is becoming harder than ever before. In a recently published study, MSc graduate Ms Lauren Siegel and Dr Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University show that for the Internet-savvy Generation Y, travel experiences shared online have replaced material goods as a form of social currency. New approaches to destination marketing are needed if tourism is to realise its potential in the information age. One might say that envy is at the heart of consumer culture. For centuries, the researchers tell u...
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