peter tarlow
Tourism Tidbits: Developing Employee Loyalty in the Hope That Tourism Will Soon Return to Normal
Peter Tarlow | April 5, 2021
By Dr. Peter Tarlow One of the things that the tourism and travel industry learned from the Covid-10 Pandemic is the importance of good and loyal employees. Everyone seems to want loyal employees, yet few tourism businesses seem to know how to win this loyalty. In fact, tourism is known for high employee turnover, low pay, and often capricious management. It is a mistake to overlook the fact that employee-employer relations often impact the tourism experience and may become a major form of positive or negative marketing. In fact, good management inspires loyalty and often results in the type of customer service that produces repeat...
Tourism Tidbits: The Dark Side of Tourism
Peter Tarlow | March 1, 2021
Protecting some of our most vulnerable: the fight against human trafficking during the age of pandemics By Dr. Peter Tarlow Tourism security has traditionally been about protecting visitors from themselves, from other tourists and from locals who seek to rob and or steal from them, commit fraud against them or in one way or another verbally or physically assault the visitor. Tourism security professionals must also deal with the threat pf terrorism, aimed at transportation hubs, major events, and the food and lodging side of the travel and tourism industry. In the world of pandemics, tourism security is also about keeping those who ...
Tourism Tidbits: Looking Back at The Year That Wasn’t!
Peter Tarlow | January 4, 2021
Wishing everyone health and happiness in 2021 May 2021 Be A Better Year By Dr. Peter Tarlow Most people in the tourism industry are more than willing to say adieu to the year 2020. The twenty-first century’s third decade began with extremely high hopes. A mere year ago, no one could have conceived of the fact that by March of 2020 the tourism industry would have been in shambles. In February of 2020 Covid-19 struck, and the tourism industry went into a tailspin going from unprecedent highs to its greatest lows. From February until the end of the year, every aspect of travel and tourism has suffered. Many hotels and restaurant...
Tourism Tidbits: How to Re-Enchant Tourism
Peter Tarlow | December 7, 2020
By Dr. Peter Tarlow With the now real potential for a vaccine, we can begin to think about post – pandemic tourism. After Covid-19 becomes a tragic chapter in the history of tourism industry leaders shall have to find ways to rebuild the industry and to increase both the number of people traveling and regain profitability. The hoped for and desired boom of 2021 can be very positive, but the tourism industry must be careful not to repeat the failures of the pre-Covid-19 tourism world and once again create a world of over-tourism. It behooves us all to remember that in English we derive the word “travel” from the French word for work...
Tourism Tidbits: Thinking About Our Security Needs Once We Have Gone Beyond Covid-19
Peter Tarlow | November 2, 2020
By Dr. Peter Tarlow In today’s very politically and economically unstable world the tourism and hospitality industries have no choice but to be sensitive to the needs of security and safety (S&S), and to emphasize public health requirements. Despite this needed emphasis on Covid-19 and the universal pandemic, other classical issues of tourism security and safety still exist and should not be ignored. Security and safety professionals continuously reexamine these issues and are constantly seeking new ways to assure that the public is safe during its travel experience. Each security incident makes the travel industry’s many com...
Tourism Tidbits: Making Memories/Selling Memories in a Time of Too Few Good Memories
Dr. Peter E. Tarlow | October 1, 2020
By Dr. Peter Tarlow Throughout the northern hemisphere, October begins to set the stage for the winter months. Its tourism leaders think about travel during the winter months and although they know that weather conditions might be harsh, there are many new opportunities for winter sports and holiday festivals. In the southern hemisphere October is a time to plan for summer and school vacations. Soon people will have more time for leisure and visitors from harsh northern climates consider warmer locations as a way to escape from the damp cold days of winter. Throughout much of the planet, autumn’s leaves turn the world into a sea ...
Tourism Tidbits: Dealing With Difficult Customers and Situations in a Post-Pandemic World
Dr. Peter E. Tarlow | September 2, 2020
By Dr. Peter Tarlow Traditionally in most of the northern hemisphere the month of September is called the "dog days" of summer. The name derives from the fact that it is often too hot for even a dog to want to wander along the streets. During previous years, September was a time when people returned from vacations, schools reopened, and business returned to a more normal routine. The summer’s end was also high tourist season in much of the world. The transition period between summer and autumn seemed to many to be a period of full airplanes and hotels and a period when travelers had frayed nerves. This description was the “then...
Tourism Tidbits: The Road to Recovery: The Rebirth of Tourism
Dr. Peter E. Tarlow | June 3, 2020
By Dr. Peter Tarlow June 2020 During the last three months, the travel and tourism industry around much of the world for the most part came to an almost complete halt. Three months later we now face the new task of moving from the shock of what was to creating a world of what will be. It now becomes all of our jobs to find ways for the travel and tourism industry to be reborn. In the immediate future this process of renewal means that tourism leaders, both in the public and private sector, will have to accept the fact that our world has changed and they will need to find new and creative ways to go from an almost total tourism stopp...
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