personalized guest experience

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personalized guest experience

The New Guest DNA

Paul O’Reilly-Hyland | July 17, 2019

By Paul O’Reilly-Hyland It is no secret that the average consumer is changing. Across industries, purchasing behavior and expectations have been shifting in recent years, and no industry is immune, including hospitality. The industry as we know it is shifting into overdrive to satisfy a new generation of Instagram-savvy travelers who expect instant gratification in every area of their lives. With this new breed of guests here to stay, hotels are upgrading their services to stay ahead of the curve. Tech-Savvy People across the world are exponentially more tech-savvy than they were even a few years ago. Regardless of age, almost ever...

New Study Finds Hoteliers Fear Robot-Run Future Yet Believe AI is Key to Guest Personalization

SiteMinder | February 21, 2018

London, UK – A white paper by SiteMinder and IDeaS Revenue Solutions has found that while hoteliers fear a future where their properties are run by robots, they believe artificial intelligence (AI) may be the key to delivering a highly-personalized guest experience. This finding was brought to light at a thought leader breakfast held during World Travel Market London in November, and during a December webinar, where leading hoteliers conceded that although robots could never replace genuine hospitality, they can decipher big data to learn about guests faster than humans. Monica Or, Consultant at Star Quality Hospitality Consultanc...

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