payment processing
BirchStreet Systems Partners With Industry Leader Highgate on Payment Processing Solution
BirchStreet Systems | October 20, 2020
NEWPORT BEACH, California – BirchStreet Systems, the market leader in procure-to-pay software for the hospitality industry, announces it has partnered with Highgate, a leading real estate investment and hospitality management company. Through this new partnership, BirchStreet will deliver its state-of-the-art payment solution to 160 Highgate hotels worldwide. “BirchStreet’s domain expertise in both payments and hospitality procurement gave us the confidence to select them as our partner to help streamline and automate our payment processes,” said Joseph Klam, Chief Accounting Officer at Highgate. “The ease of use and fast deploym...
Going Cashless Without Phone Transactions
Larry Mogelonsky | July 15, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) The physical distancing and work-from-home orders put in place have brought to light numerous inefficiencies in how we manage hotel operations. These will all need to be addressed as we open our doors while keeping a leaner team, and today’s pain point relates to automating credit card transactions taken over the phone. Namely, still accepting this information via phone is an ineffective use of your front desk’s time while it also isn’t fully PCI compliant and creates a jumble of paper-based work for your accounting team which needs to post everything to the proper ledger. Plu...
Making Painful Chargebacks a Thing of the Past
Larry Mogelonsky | April 22, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) In a socially distanced world, one thing we are already seeing is far fewer in-person credit card transactions because people aren’t out and about nearly as much. A lot of that traffic has moved online while some of it has shifted towards other types of less secure, card-not-present dealings like taking down a guest’s information over the phone. During this downtime we all find ourselves in, now is your chance to implement the necessary updates to ensure your payment channels are as secure as possible, while also reducing chargebacks wherein the credit card companies usually don...
Credit Card Processing Best Practices During COVID-19 and Other Challenging Times
POST Integrations | April 20, 2020
By Juli Barter As the world continues to navigate the COVID-19 pandemic, the hotel industry continues to feel its effects. As a trusted hospitality payments provider, POST Integrations is providing the following credit card acceptance best practices to help guide you and your properties through these uncertain times. Below are the key areas to understand and be aware of during this time. CANCELLATIONS/PREPAID RESERVATION AND ADVANCE DEPOSIT CREDITS If your property requires an advance deposit or offers prepaid reservations for guest stays, no doubt your team is dealing with an increased request for cancellations during this time...
Hotel Online’s Siegel Sez for March 6, 2020 Featuring Douglas Rice
March 6, 2020
Here we go … more thoughts on the Coronavirus (COVID-19). Nope, I would rather leave that to the Center for Disease Control to keep us informed (https://www.cdc.gov/coronavirus/2019-ncov/index.html). But I warn you that I will add a link to the end that Mike Dickersbach posted on LinkedIn. The post said that maybe we need to balance our thoughts on the virus. From the business side we all are wondering what lies ahead especially after ITB Berlin cancelled three days out when many of the 160,000 attendees were already on their way to Berlin. Will more events be cancelled moving forward? Will attendance at some events be lighter? Will some ex...
RoomKeyPMS Releases New Case Study: The Atticus Hotel & Third Street Flats
RoomKeyPMS | October 22, 2019
October 22, 2019 – Vancouver, BC – Under the Live McMinnville LLC Property group, both The Atticus Hotel and Third Street Flats have implemented the RoomKeyPMS Payments solution, and their experience was documented in a recently published Case Study. Since implementation, both properties have seen immediate improvement in user experience and access to customer service for the platform, and have been able to decrease payment processing rates by approximately 25 - 30%. The properties’ General Manager & Partner, Ben Perle, commented, “The professionalism with which RoomKeyPMS conducted themselves as we moved into this process w...
PSD2 IN REAL LIFE: How The New Payment Service Directive Works for Hotels and Online Bookings
Shlomit Kugler | CEO, MyCheck | September 12, 2019
By Shlomit Kugler PSD2 IS OLD NEWS By now, you've likely heard about the new credit card payment service directive and its potential repercussions in our industry. What you may not know, however, is that PSD2 is nothing new in fact, it was first implemented back in 2015, even though not all its parts were enacted simultaneously. Strong Customer Authentication, particularly, was meant to come into force only on September 14th, 2019, four years after the approval of the directive. So, you'd imagine the industry to be ready, wouldn't you? Well, not quite... KNOWLEDGE, POSSESSION, AND INHERENCE So, what is PSD2? At its core, it is merely an ...
RoomKeyPMS Launches Hotel Payment Processing Solution
RoomKeyPMS | September 5, 2019
SEPTEMBER 5, 2019 – Vancouver, BC – RoomKeyPMS announces the launch of its new product, RoomKeyPMS Payments, a simplified PMS payment processing solution engineered for hotels. This product is a perfect solution for any hotels looking to take the complexity out of payment processing, speed up reconciliations or increase payment security and compliance, all integrated within the RoomKeyPMS platform. Tim Major, Executive Vice President of RoomKeyPMS, comments “The ability for hotels to efficiently manage payments and transactions is critical. Our customers’ feedback was consistent: hotel-specific needs were not being adequately me...
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