online travel agency
Google Represents Ongoing Threat to Online Travel Agencies, Says GlobalData
GlobalData | January 13, 2022
COVID-19 had a serious impact on online travel agencies (OTAs), according to GlobalData, which notes that the OTA market value decreased by a gruesome 60.4% year-on-year (YoY) in 2020. The leading data and analytics company reveals that this strain has amplified OTA’s existing concerns around the growing presence of Google in the market, and how the tech giant’s control could impact competitivity and, therefore, consumer choice. Ralph Hollister, Travel and Tourism Analyst at GlobalData, comments: “Google’s growing presence in online travel will be ominous for OTAs that have no choice but to rely on the search engine fo...
Maximizing Your Relationship With OTAs
Tim Lee | January 13, 2020
By Tim Lee The relationship between hotels (particularly major international brands) and Online Travel Agencies (OTAs) may sometimes seem an uneasy alliance. Major hotel companies, such as Hilton, Marriott and IHG, are adding policies on price match guarantees to encourage direct bookings and detract from the perceived value of OTAs. Meanwhile, OTAs push even harder for competitive pricing and invest hundreds of millions of dollars in Search Engine Marketing (SEM) to increase their market share. Due to acquisitions and mergers over the last two decades, most OTA brands are a part of, or work with the two largest players in the space: Bo...
Amazon’s Influence on Online Travel Agencies
HEBS Digital | March 14, 2018
By Max Starkov Background: A recent analysis of Amazon's ability to disrupt online travel agencies by Morgan Stanley was recently in the news with a number of opinion articles on the subject being published. "Online travel has proven immune to Amazon disruption so far. But as we have seen with other categories, that doesn't mean Amazon won't try again, and they should. Amazon's focus on selection/service, pricing, and frictionless payment that drive conversion and stronger user economics also translate directly to travel," said analyst Brian Nowak from Morgan Stanley. Many hospitality industry experts chimed on the subject, with opinion...
Klobuchar Urges Department of Justice and Federal Trade Commission to Investigate Potential Existence of Deceptive Conduct by Online Travel Agencies
November 7, 2017
While the large online travel agencies serve an important role in promoting consumer choice and competition for hotel and airline bookings, their size and market influence may allow them to engage in practices that could be detrimental to consumer welfare In a letter to Assistant Attorney General Makan Delrahim and Federal Trade Commission Acting Chairman Maureen Ohlhausen, Klobuchar calls on the agencies to examine the extent to which these websites may be engaging in misleading or anticompetitive conduct, affecting the prices and levels of service available to American consumers WASHINGTON, DC — U.S. Senator Amy Klobuchar, the R...
Tambourine Shares We’re Using the Wrong Message to Fight OTAs
Tambourine | October 10, 2017
Looks like we might have been going about this all wrong. The thought that a guest's primary travel concern is saving money is an assumption that needs to be reexamined. According to JD Power & Associates' North America Hotel Guest Satisfaction Index Study, guests are more likely to be dissatisfied with their hotel experience and come across more problems (like canceled reservations or last-minute changes) if they book through a third-party, such as Travelocity or Expedia. So, what does this mean for you? It's time to change the overarching hotel industry strategy from emphasizing price parity to tapping into consumer fears of OTAs....
Are OTA Bookers Destined to Stay Fewer Nights?
Ryan Solutions | November 17, 2015
Last week we found that non-OTA bookers make their resort reservations 61% further in advance than guests who used OTAs. But lets dig deeper and add length-of-stay into the mix. Do resort guests (typically more leisure than business) who used OTAs stay fewer nights? Or if they stayed the same number of nights, did they really wait longer to book? Here's what we found. The Goods With this analysis we wanted to address two schools of thought. The first is that a traveler is driven by the window of time they have to travel. In other words, their length-of-stay is fixed and the rest revolves around that. So we began by grouping guests by th...
Are OTAs Losing Share in the Mountains?
Ryan Solutions | October 20, 2015
It's hard to avoid the topic of OTAs in today's hotel marketing landscape. But it's also hard to find data on OTA reliance when it comes to mountain destinations where they sometimes play a smaller, but nonetheless important, role. So is their share growing, shrinking, or holding steady? We have the data, so we found an answer. The Goods To find that answer we looked at five years of booking history for more than 25 hotels at mountain destinations across the United States. We then found the average percentage of total bookings that OTAs represented for each of the last five years (including 2015 YTD). After sitting around 10% in 2011, t...
What Online Travel Agents are Looking for in Their Hotel Partners
Orlandovacation.com | October 10, 2014
by Trey Duling I have read quite a few articles on hotel-online.com about the difficulties hotels have with Online Travel Agents, and I have also read articles from industry experts that say hotels should limit their exposure with OTA's. This got me thinking? Why would a hotel want to eliminate a pipeline of bookings no matter how big or how small that pipeline is? After all, aren't we all on the same team? Isn't the goal for OTA's and hotels to put guests in hotel rooms. If a hotel general manager, sales manager, or revenue manager is looking to maximize their partnership with their OTA's here a few things to keep in mind: 1) Specials ...
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