nicole dehler

/Tag: nicole dehler

nicole dehler

Why Your Property Management System Should Do More Than Manage Your Property

Nicole Dehler | August 22, 2019

Managing a successful hotel is not easy 一 Hoteliers are tasked with enhancing the guest experience, empowering their staff, and increasing their property’s bottom line. As our industry continues to adopt next-generation, guest-centric platforms, hoteliers must frequently vet emerging technology to ensure that it meets their property’s evolving needs. While there are many systems that play a critical role in the strategic optimization of a hotel’s operational structure, the PMS represents the technological heartbeat of any property. Beyond the necessary capture of reservations and financials, the PMS acts as a centralized hub of vital ...

Balancing Technology With the Human Touch in Hospitality

Nicole Dehler | August 8, 2019

By Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts ask: Will people still be able to make a difference, or are we entering a brave new world where self-service and intelligent communication platforms completely take over? In the past decade, technologies such as cloud computing, complex data analytics, and A.I. have swept across the hospitality landscape, modernizing formerly archaic systems that once de...

The Biggest Benefits of a Mobile PMS That Hotels Can’t Afford to Ignore

Nicole Dehler, Vice President of Product Management | July 11, 2019

By Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand The landscape of hospitality tech might be changing, but one thing is certain: mobility is far more than a passing fad. Rather, it’s the new industry standard that will shape every touchpoint of hotel operations and the guest experience. However, what does mobility mean? Is it the development of a hotel app? Is it a mobile concierge? Is it mobile check-in and mobile keyless entry? Is it a mobile property management system? What creates the perfect stack of modern, mobile technology? In fact, it’s all of those things. For those hoteliers wh...

Just Like Hotels, Not All Property Management Systems Are Created Equal

Nicole Dehler, Vice President of Product Management | June 27, 2019

The hospitality industry finds itself in a number of technological transformations. From guest-facing solutions to operational platforms, the legacy technology which once ruled our sector is slowly being replaced by modern, more agile solutions. Once slow to adopt new technology, the hospitality industry is now turning to mobile-friendly, cloud-based platforms to provide a more personalized and streamlined guest experience But in spite of their promise, hoteliers are realizing that not all PMS platforms are created equal 一 requiring new vetting process to separate the technological wheat from the chaff. Legacy PMS - not designed for m...

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