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What Technology Is Used in Smart Hotels?
Eva Lacalle | March 26, 2024
By Eva Lacalle Smart hotel technology has evolved to the point where integrating it into every stage of the guest journey is as standard as offering an online check-in. As guest expectations continue to evolve, your hotel must rise to the challenge of surpassing these expectations by seamlessly integrating technology into a comprehensive guest experience. We'll delve deeper into smart hotels, exploring their advantages and the currently available technologies. Staying competitive requires staying abreast of trends, consistently delighting guests, and fostering brand loyalty. What are smart hotels? The term "smart" is now used in ma...
Mews and Amadeus Extend Partnership to Expand the Hospitality Technology Ecosystem
Mews | March 5, 2024
The four integrations will enable hoteliers to gain market insights, expand distribution options, grow guest loyalty, and strengthen meeting & event management March 5th, 2024 – Mews, the industry-leading hospitality cloud, and Amadeus, the global leader in travel technology, today announce their extended strategic partnership to better connect the hospitality technology ecosystem. Mews, which has over 1,000 partners in its marketplace, empowers hoteliers to build the tech ecosystem that perfectly suits their goals and provide an exceptional experience for their guests. Since 2018, Mews has integrated with Amadeus’ iHotelier�...
Six Ways to Empower Your Hotel Teams
Tom Brown | November 13, 2023
By Tom Brown An empowered team is a more effective team. They’re better engaged to help meet and exceed business goals and are more confident when interacting with guests. It’s clear, then, that team empowerment should be a goal for all hospitality businesses. The average number of employees per property dropped from 27 in 2019 to 16 in 2022. In an age of ongoing staffing issues, it’s more important than ever to maximize the potential of each department and encourage better engagement and happiness. There are a number of ways to empower your teams, and in most cases they’re a result of one thing: smart hotel technology. So le...
How Hotelier Personas Can Help You Unlock Top Hospitality Performance
Anuska Linc | November 9, 2023
From happier guests and staff to higher revenue, here’s how a small mindset shift can ensure big gains across the board for modern hoteliers. The hospitality industry has entered a new era, one characterized by the innovative use of spaces and hyper-personalized services that have transformed the way we stay and experience places. Gone are the days of bland services and generic stays – a new generation of tech-savvy experience seekers has taken center stage. These modern travelers demand unique and engaging experiences, and they expect hotel staff to provide them. As the world of hospitality evolves, it's crucial for hoteliers to adap...
Mews Welcomes Hospitality Innovator Wouter Geerts as New Director of Market Research & Intelligence
MEWS | November 2, 2023
Geerts joins Mews from Skift and is set to spearhead the new function within the business. [AMSTERDAM, 2 November] – Mews, the industry-leading hospitality cloud, has announced that Wouter Geerts has joined its team in the role of Director of Market Research & Intelligence. “I’m delighted to join Mews at such an exciting moment in their journey,” said Geerts. “Mews has always been on my radar because of their forward-thinking approach to data and innovation, and I can’t wait to get started.” Mews is creating a dedicated Market Research & Intelligence function, whose role will be to ensure that the company is always ...
Mews Adds Expedia Group to Its Collection of Direct OTA Integrations
MEWS | November 1, 2023
The free integration provides real-time inventory and price updates between Expedia Group and Mews Operations. [NEW YORK, NY – 1 November 2023] Mews, the industry-leading hospitality cloud, has released a bespoke integration to Expedia Group that allows properties to connect the leading Online Travel Agencies (OTA) directly to Mews PMS. The direct connection automatically updates prices, restrictions and availability in Expedia Group whenever changes are made in Mews Operations. This real-time link reduces the risk of overbookings, decreases sales discrepancies and can reduce the cost of ownership of a hotel’s tech stack. This follows ...
Hotel Chatbot: Top Benefits for Hoteliers
Eva Lacalle | October 31, 2023
By Eva Lacalle Are you wondering what a hotel chatbot is and whether it’s suitable for your property? From answering questions to providing relevant information, this emerging technology is changing how hotels interact with guests. And they can do it 24/7. Hotel chatbots are the perfect solution for modern guests who look for quicker answers and customer support availability around the clock. If you want to know how they can help your property thrive, keep reading to discover their benefits. What is a hotel chatbot? A hotel chatbot is a technology that assists guests and customers in the hospitality industry. It can respond to que...
The Gotham Hotel Switches to Mews to Unlock More Revenue and Personalized Stays
Mews | October 26, 2023
The independently owned, family-operated 67-room Midtown Manhattan boutique hotel opted for Mews to unlock more revenue and operational efficiency. [NEW YORK – 26th of October] Mews, a leader in hospitality technology, has been selected by The Gotham Hotel to manage their upscale rooms and suites while catering to the needs of the luxury traveler. The Gotham Hotel occupies a slender, high-rise structure once home to the famous Gotham Book Mart bookstore, which inspired the hotel's name. Located in Midtown East, the hotel's communal terraces, larger-than-life rooms, and suites with private balconies were all designed to reflect New Yor...
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