matt peterson

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matt peterson

Mobile Technology Trends for 2019 and Beyond

Matt Peterson | August 14, 2019

By Matt Peterson Over the first half of this year, I have been able to network and brainstorm with senior executives in the hotel, travel, and technology spaces. Although the conversations all came from slightly different angles, there were many similarities that all drove toward one core topic — the experience. Interestingly, “the experience,” as we have deemed it, didn’t just relate to the forward-facing guest or customer, but also to the employees and their needs and wants. The other common denominator, and this is not surprising, was the need for all-things-tech-related to be mobile-friendly. As we move into the year 2020 and b...

Successfully Recruiting Hotel Executives in the 21st Century

Matt Peterson | August 9, 2019

By Matt Peterson Extreme competitiveness in today’s business world demands that hotel companies consistently outthink and outpace companies within and outside their immediate hospitality verticals. Such competitors include cruise lines, home-sharing, and other luxury or niche experiences like “glamping,” all of which constantly strive to dominate market share. Identifying and securing superstars for senior leadership roles is the cornerstone for ongoing company performance in branding and profit share. Here, companies must be forward-thinking by looking at the “best-in-class” talent from other segments and specifically those w...

The Employee Benefit Hotel Businesses Can’t Afford Not to Offer

Andrew Hazelton | March 5, 2019

by Andrew Hazelton and Matt Peterson Hotel organizations in today's global marketplace compete heavily, not just among one another but also with other service-focused verticals and customer-facing businesses, in attracting and retaining top talent. Robust compensation and benefits packages certainly help meet candidates' conditions of satisfaction, but these are not enough anymore for retention in the absence of one specific benefit – namely, a company culture devoted to "employee engagement." Defining Employee Engagement Employee engagement is a very old premise, but it has become an increasingly hot topic for our industry over t...

2019 and Lodging Technology: Is There a One-Size-Fits-All Approach?

Matt Peterson | February 1, 2019

By Matt Peterson Turning the page on another calendar year is always fun and reflective. As we look to 2019, there are some interesting trends and new technologies that should continue to impact the lodging industry. Following is a look into two specific groups, employee and customer experiences, and how we should continue to embrace technology so it can positively affect the bottom line. With higher costs and questionable growth over the next few years, employee costs and retention will continue to be a hot topic. It goes without saying that a "happy" or "satisfied" employee is more likely to stay with their employer, but how do we mak...

Q&A With Kristie Goshow, CMO at Preferred Hotels & Resorts

Matt Peterson, Los Angeles | May 22, 2018

By Matt Peterson Quick quiz, what do these leaders have in common — "Jack Welch of GE, Steve Jobs of Apple, Mark Zuckerberg of Facebook, Steve Wynn of Wynn Casino Resorts, Elon Musk of Telsa, Richard Branson of Virgin, and Donald Trump of well… Trump"? They are all past and present individuals that arguably have developed their company brands around "cults of personality." But leader-centred enterprises are quickly becoming outdated and irrelevant, as consumers across all service and product offerings become more educated, connected, mobile and discerning. And perhaps even selfish. That is, the proverbial script has flipped...

“Are You Hurt or Injured?” Assessing Your Current Career Situation

Matt Peterson | October 4, 2016

By Matt Peterson The start of this college and professional football season reminded me of a semi-cult football classic, "The Program." In this coming-of-age movie the head coach pushes a college football team to do whatever it takes to win. At one point, a key player goes down with an injury and the coach asks the pivotal question, "Are you hurt or are you injured?" He goes on to explain, "if you're hurt, you can still play. If you're injured, you can't." This film inspired me to make a connection between one's career path decisions and the "hurt or injured" distinction from the m...

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