Karen O'Neill | November 7, 2019
By Karen O'Neill, President-Americas at Knowcross The writing is on the wall: across industries today, it simply does not pay to be resistant to change. Not only do customers, or in the case of hospitality, guests, expect more from the brands they give their business to, staff expect more as well. For hotel staff, their job is entirely ruled by the delivery of service; their role exists to assist the property in running smoother, all the while ensuring each guest enjoys their stay. In many cases, this can be a complex job. Guests are increasingly particular, expectations for requests are hasty, and pivotal touch-points are often exacerbate...
IBC Hospitality | January 23, 2018
Online education forum to provide more value in less time without big cost or time commitment Phoenix (January 23, 2018) – Hospitality events are growing by leaps and bounds, and as a result, it is becoming more difficult for hoteliers to choose one conference over another – if they can even make time or find the resources to travel at all. Therefore, IBC Hospitality Technologies is launching the InnDependent Lodging Executive Summit: A Year of Learning Webinar Series and "Meetings in Meetings" designed to provide relevant information to hospitality owners and operators in a convenient and cost-effective format. Companies su...
Travel + Leisure Releases 15th Annual It List, an Editor-Curated Collection of the Best New Hotels in the World
Why Businesses Should Invest in Soft Skills Training
The Carver Companies Announce Two New National Account Managers
Tourism and Hospitality Instructor Joins RoomKeyPMS’ Implementation Team
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