High Standards: Why Independent Hoteliers Need a PMS Tech Partner That Matches Their Service Culture
Warren Dehan | May 17, 2022
Growing importance of hospitality technology is extending the service culture reach beyond the front desk By Warren Dehan Hospitality is just not like other industries when it comes to giving and receiving customer service. This is a business that is built on patience and understanding, as well as an unwillingness to compromise on quality and effort. These elements are the secret sauce that make hospitality so profitable and rewarding, and it’s why hotels thrive when they share a service culture with like-minded partners. When it comes to technology partnerships, independent hoteliers often lack a safety net when providers fail to ...
The Return of Incentive Travel: Using the Hotel PMS to Manage and Grow Guest Loyalty in Independent Hotels
Warren Dehan | May 3, 2022
How independent hoteliers can use an integrated PMS to offer a robust loyalty program and compete with big brands By Warren Dehan Loyalty programs provide a bounty of opportunities for hotels to grow their customer base and better engage with travelers. A recent study shows 77 percent of hoteliers value driving guest loyalty as their No. 1 tech initiative for 2022. Unfortunately, independent hotels often struggle with implementing an effective loyalty program of their own. These programs can be complicated to launch and difficult to maintain, which can be challenging for independent operators to justify despite their potential to cement...
Warren Dehan | April 19, 2022
Not all Web browser-based property management systems are alike, and not all need to reside in the cloud; Five things independent hotels will want to know about implementing this technology By Warren Dehan Today’s hotel operators are on the move more than ever and many are challenged with not enough time or staff to manage operations in this new landscape. Hoteliers are telling us they need more mobility for remote staff, on-the-go users, and guest self-serve environments, which is why more properties are taking command of their property using Web browser-based systems. These platforms give operators the freedom to control their prope...
Crystal Springs Spa & Golf Resort Centralizes Inventory Control Across 12+ Revenue Centers With Maestro PMS/Yellow Dog Software Integration
Maestro | April 5, 2022
All retail, pro shop, and spa transactions are processed in Maestro with inventory managed by Yellow Dog via a centralized platform; Maestro is Yellow Dog’s first and only PMS partner Markham, Ontario — April 5, 2022 — With six golf courses, four pro shops, and two spas, Crystal Springs Resort in Hamburg, N.J., wanted to consolidate its inventory processes. The largest four season golf, spa, and culinary destination in the Northeast has been relying on the Maestro property-management system for more than a decade and Yellow Dog Software for retail merchandise inventory management. Today, through a new integration partnership, these tw...
Myrtle Beach Seaside Resorts Condo Hotel Collection Goes Live With Contactless Guest Journey Powered by Zaplox and Maestro PMS
Maestro PMS | February 25, 2022
Contactless check-in and mobile keys now available via hotel branded mobile guest app. LUND, Sweden — February 25, 2022 — As consumer demand for travel and hospitality returns, hotels are facing staff shortages while trying to meet guests’ expectations on high quality service, but with less physical contact with the staff. Following this new market opportunity, Maestro PMS teamed up with Zaplox to offer a contactless guest journey, in which Maestro’s Mobile Check-in module has been fully integrated with Zaplox Mobile Key App to allow guests to use their phone for pre-registration and check-in, as well as a mobile key. Myrtle Beach...
AKA Extending Digital Conveniences to Hotel Guests and Residents With Maestro PMS Online Payment Portal
Maestro | February 23, 2022
Award-winning portfolio of hotels and hotel residences elevates the digital guest journey with strategic innovations from the Maestro suite of property-management software solutions Markham, Ontario, February 23, 2022 — Today’s travelers are seeking contactless, efficient tools to help them better engage with their accommodations host before, during, and after their stays. Award-winning AKA, operating luxury hotels and extended-stay hotel residences, is delivering on these expectations by leveraging technology and software that touches all parts of the guest journey. That includes implementing a Payment Portal from Maestro PMS that ena...
Warren Dehan | February 8, 2022
The devil is in the details; When choosing a property-management system provider, hoteliers should research the system’s depth of feature set, upgrade frequency and inclusions, APIs and integration partnerships, support communication channels, and versatility of education offerings By Warren Dehan Hoteliers can recognize high-quality service a mile away — they spend all day delivering it to guests, after all. With technology playing a greater role in hotel operations, finding a reliable partner for your hotel’s property-management system is crucial. With so many features and offerings in play these days, from the way data is handled...
Warren Dehan | January 25, 2022
Hoteliers should talk to their PMS provider about implementing an automated back-up plan with an on-premises deployment, or about options to get hosted in the cloud with managed backups; Being prepared and diligent is key to protection By Warren Dehan Is your hotel’s data protected? What if your hotel lost access to its data overnight? A situation like this would be more than an inconvenience, it would threaten your hotel’s operations and negatively impact your business in a myriad of ways. Loss of access to data could be the result of an on-premises system crash, which will be inconvenient, but which can be brought back into operatio...
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