How to Stop the Culture of Fear and Bullying in the Hospitality Industry
Ian Scarth FIH | April 17, 2023
According to the dictionary, 'Bullying' is defined as “Seeking to harm, intimidate, or coerce someone perceived as vulnerable”, while ACAS define it as “offensive, intimidating, malicious or insulting behaviour, an abuse or misuse of power through means that undermine, humiliate, denigrate or injure the recipient.” The same dictionary suggests Hospitality is “The friendly, graceful, and generous reception and entertainment of guests, visitors, or strangers.” Anyone reading these definitions must surely conclude that it's impossible to be hospitable if at the same time one is a bully. Yet the hospitality industry appears to h...
The Georgian, Santa Monica Appoints Leadership Team Ahead of Reopening
The Georgian | November 29, 2022
[Los Angeles, California | November 29, 2022] - Rob Ciancimino and Melissa Volpert have been appointed to Managing Director and Director of Sales and Marketing, respectively at The Georgian; the soon-to-reopen historic hotel located on Ocean Avenue. Set to unveil in January 2023, The Georgian has been a fixture of the Southern California coastline since it first opened in 1933 under the leadership of the renowned female hotelier, Rosamond Borde. Seeing several iterations over the years, regular guests to the hotel and historic restaurant, the Red Griffin (and later The Georgian Room), ranged from Hollywood stars Charlie Chaplin, Clark Gable...
Tourism Tidbits: Developing Shared Leadership for Successful Tourism
Dr. Peter Tarlow | November 4, 2022
By Dr. Peter Tarlow All too often tourism entities talk about “partnerships and sharing leadership”, but actually mean by that phrase: "let's see what you can do for me." Agency-centric tourism, however, is becoming more and more difficult to manage successfully. Industry leaders in tourism, both in the private sector and in the public sector are learning that in today's post-Covid competitive market; communities and even entire nations need to work together toward a common good. To help you achieve this level of cooperative marketing and success consider some of the following ideas: • See your colleagues as equals rather than...
Toxic Leadership: How to Spot It, Survive It and Thrive
Stefano Borzillo | July 7, 2022
By Stefano Borzillo Autocratic and overbearing styles of leadership were once considered socially and professionally acceptable in certain types of organizations. After decades of research, aspects of these management styles are now defined as 'toxic' leadership' and are provenly linked to staff underperformance and violation of the best interests of team members and stakeholders in general. What is toxic leadership? Researchers exploring the topic generally agree that toxic leadership comes from personality or behaviors that harm not only individuals but also the organization. Toxic leaders are “those individuals who by dint of t...
How Great Organizations Use Purpose-Driven Leadership to Motivate Employees
Ian Scarth FIH | November 23, 2021
By Ian Scarth FIH Formerly Professor of Food and Beverage and Service Operations Management at EHL, Ian Scarth has a background in strategic development and leadership within the hotel and hospitality sectors. In this article he gives his views on what it means to be a purpose-driven organisation. ‘Purpose-driven organization’: What does it mean? Many leaders claim to have a purpose that’s clear, well defined and communicated throughout their organisation. However, making that purpose sustainable so it adapts to ever-changing business needs and keeps up with market expectations while all the time keeping team me...
Tourism Tidbits: Developing Team Leadership in Uncertain Times
Peter Tarlow | November 1, 2021
By Dr. Peter Tarlow All too often tourism professionals talk about “partnerships and team leadership”, but unfortunately what many of them actually mean by that phrase is: "let's see what you can do for me." Agency-centric tourism, however, in this period of weather-related crisis, wars, political upheavals and pandemics is becoming more and more difficult to manage successfully. After 2020-2021 when tourism took an international pause, industry leaders in every aspect of travel and tourism, both in the private sector and in the public sector, have learned that in today's unstable market; communities and even entire nations need to...
How to Promote Empowerment in Hospitality Through Servant Leadership
Dr. Steffen Raub | May 28, 2021
By Dr. Steffen Raub Putting people ahead of power is not the usual leadership paradigm most of us are accustomed to, and yet, research is beginning to show that amazing things can happen when leaders decide to make serving their team a priority. Traditional power leadership models turned upside down When we think about leaders, the idea of “serving” others is usually the last that comes to our mind. Leaders are depicted as those who drive, who give orders, directions and whose instructions need to be followed. Subordinates serve leaders, not the other way round, right? Is “servant leadership” nothing more than an oxymoron? W...
Women in Hospitality
Olympia Hotel Management | March 16, 2021
5 Questions for Sara Masterson, President of Olympia Hotel Management March 16, 2021. Portland, ME — Women’s History Month is a reminder that more women are needed in the top echelons of the hotel industry. Women held just 12 percent of hospitality industry leadership positions in 2019, according to the “2020 Women in Hospitality Industry Leadership" report from the Castell Project, a nonprofit organization dedicated to accelerating the careers of women professionals in hospitality. A new generation of women hospitality leaders is emerging and among them is Sara Masterson, President of Olympia Hotel Management, one of the relative...
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