labor shortage
Why New Technology Is Coming to Hotels
JLL | October 5, 2023
A new survey shows technology is the top priority of hotel operators amid the labor crunch Imagine stepping into a hotel lobby and breezing through a check-in powered by facial recognition technology. With a key in hand, your app-ordered room service is delivered promptly by a robot. In some hotels this is already reality. For instance, guests at integrated resort Marina Bay Sands can skip the queue and check in by scanning their faces and unlocking their hotel rooms with the same phone. In the Rolling Hills Hotel on the outskirts of Seoul, hotel guests can place their room service orders through Kakao Talk, a popular messaging app, an...
It’s Possible To Do More With Less During a Labor Shortage: Here’s How
Amadeus | August 9, 2023
As travel continues to recover, some airlines, hotels, restaurants, and event venues worldwide are struggling to keep up with demand due to labor shortages. And while labor shortages are nothing new, the pandemic brought about some fresh challenges, including the phenomenon of “revenge travel,” or the concept of consumers making up for lost time by booking more and longer travel experiences. The overall impact that this increase in consumer demand has had on labor within the hospitality industry has been enormous. The State of Labor Shortages Labor shortages are impacting businesses’ productivity, efficiency, and profitability a...
Shortage of Labor Is a Growing Concern as 65% of Hoteliers Look to New Technology to Solve the Problem
Bob Palloni | April 26, 2023
By Bob Palloni In case you haven’t noticed – the hospitality industry is short on labor. Perhaps this statement comes as no surprise; after all, hospitality is notorious for exceedingly high turnover amongst talent. The average turnover rate in the hotel industry is around 73.8%, and in 2020 69% of hoteliers reported difficulties in finding qualified candidates for their open positions. Unfortunately, this trend was notably worsened by the pandemic, as industries like hospitality were heavily impacted by the mass departure of workers. In fact, the AHLA revealed that over 4.3 million hotel jobs were lost in the United States alone. �...
Jonas Chorum Partners With Aavgo to Continue Delivering Amazing Contactless Guest Experiences
Jonas Chorum | April 26, 2023
Jonas Chorum is excited to announce our partnership with Aavgo, a provider of transformative hotel technology products. Aavgo’s Smart Reception is a lobby kiosk that provides full front desk service. Guests can check-in, receive their key, and even speak with a remote agent on the digital screen at any point during their stay. Integrating Aavgo’s Smart Reception desk into Chorum PMS allows hotels to provide a streamlined, contactless front desk. With most hotels facing labor shortages, this integration allows Chorum PMS to keep its customers a step ahead. On a daily basis, no matter what is happening with staffing, this partnership pro...
Engaged Employees Lead to Engaged Guests
Adria Levtchenko | April 26, 2023
By Adria Levtchenko With the right tools and strategies in place, hotels can deliver exceptional service and exceed guest expectations while also fostering a happy and engaged workforce There is no question that hotel operations have been one of the greatest casualties of the persistent labor shortage continuing to impact businesses everywhere. Not only are many of today’s hotel workers overwhelmed by daily operations, but many are also not engaged with their properties beyond the surface level. When your hotel’s workers don’t have a connection to the property, it reflects negatively on the guest experience. Hotel workers are ...
Agilysys to Share Insights on Importance of High-Tech, High Return Hospitality™ During Indian Gaming Tradeshow & Convention 2023
Agilysys | March 28, 2023
Agilysys’ Tribal Casino Resorts Leader, Ryan Carrier, Will Present During Labor Shortage Session ALPHARETTA, GA — March 28, 2023 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions that help properties achieve High Return Hospitality™, will be speaking at the Indian Gaming Tradeshow & Convention, the largest gathering of tribal leaders and casino executives in the country. From March 27-30 at the San Diego Convention Center, attendees will gather to learn, interact and exchange industry-specific ideas and celebrate the Indian gaming industry’s cultural success, strength and self...
AI Is Here to Work With Your Employees, Not Replace Them
Travel Outlook the Premier Hotel Call Center™ | February 21, 2023
Why Hotels Are Now Adopting Zero-Labor Solutions By John Smallwood Artificial Intelligence (AI) is no longer a buzzword in today’s information age. It’s the way of the future and changing how we do business. AI is all around us. It’s in our phones, our cars, and in our homes. In business, AI has captured the interests and imaginations of executives across multiple industries. Not all artificial intelligence is created equal, and the pursuit of artificial achievement may be common, but realizing its full potential is still rare. Continue reading below to learn why. The State of Travel in 2023 The ongoing travel boom was p...
Labor Shortages and The Impact on Hotel Operating Costs
John Smallwood, President of Travel Outlook | January 17, 2023
How Modern AI Solutions Offset Rising Costs That Cut into Hotel Profits By John Smallwood, President of Travel Outlook January 2023 Thanks to the perfect storm of the last two years, costs are skyrocketing across multiple industries, and the hospitality industry is no exception. Maintaining control over your hotel’s operation is key to running a successful and profitable business. Hotels all over the world have had to adapt to rising costs thanks to inflation, the pandemic, and labor shortages, all of which combine to threaten profitability and longevity. In a perfect world, hotels can seamlessly meet a never-ending stream of deman...
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