John Smallwood, President of Travel Outlook | July 27, 2022
Why today’s travelers place automation over personalization By John Smallwood, President of Travel Outlook July 2022 The hospitality industry has always been a people-centric line of work. In fact, human interaction has always been the hallmark of travel experiences. A smiling face behind the front desk of a hotel cannot be replaced. Technology, on the other hand, has continually shifted the way guest service representatives interact with travelers and hotel guests. Each generation brings a new disruptive technology that shakes up the way the world does business. With each change, there is resistance, but progress always wins out. ...
Kimberly Berry Appointed as Director of Digital Business Development for Annette, The Virtual Hotel Agent, Travel Outlook’s New AI Powered Servi
Travel Outlook Premium Hotel Call Center | April 6, 2022
Santa Fe, New Mexico (April 2022): Travel Outlook Premium Hotel Call Center® today announced that Kimberly Berry has been promoted to Director of Digital Business Development at Travel Outlook, overseeing sales and implementation of Annette™, The Virtual Hotel Agent™. Kimberly Berry joined Travel Outlook in 2020 from Hilton Hotels, where she worked as General Manager for three years. Kimberly Berry brings her experience in sales and guest relations in the hospitality industry to Travel Outlook to further improve Annette™ and its practical customer service applications for the hospitality industry. In addition, while working in Hy...
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