key performance indicators
HotStats | November 30, 2020
With the pandemic still raging and hotel operations still in flux, hoteliers are still left figuring out what to do next. Churning out profit in the age of COVID is a Herculean task, but consulting the right data can be a step in the right direction. Unfortunately, if you’re relying solely on narrow KPIs such as RevPAR to craft your hotel performance plan, you might as well be building a house of cards. It’s bound to collapse when the slightest breeze picks up. Looking for a hotel KPI that’s guaranteed to support a stronger hotel performance plan? Try gross operating profit per available room (GOPPAR) on for size. Sure, the top li...
HotStats | October 14, 2020
As COVID-19 continues its charge unabated, it’s natural for hoteliers to feel like they’re on loose financial footing. And as room revenue becomes less predictable, many hoteliers are seeing their revenue-only strategies give way beneath them. Want to build your plans around a more solid hotel performance indicator? Look no further than benchmarking hotel profitability. By measuring hotel profitability, hoteliers can cement their performance strategy in figures that tell a true story of the hotel’s financial health. In this article, we lay out the top KPIs for measuring hotel profitability and pick out ways to use them to gener...
CustomerCount® | September 5, 2019
INDIANAPOLIS, IN (September 5, 2019) –Mobius Vendor Partners, has launched yet another enhancement to its CustomerCount® enterprise customer feedback system. Already well-known and highly respected in several industries to survey, measure and report on customer experiences, facilitate onsite service requests and analyze Key Performance Indicators (KPI), CustomerCount has added a new area of focus. [caption id="attachment_202555" align="alignright" width="300"] Bob Kobek[/caption] “Many components of Employee Experience Measurement are already within CustomerCount’s capabilities. Our system is so flexible that very few adjustments...
David Lund | March 25, 2019
David Lund I have been around awhile and it's not like I'm ancient or anything, but I have seen some BIG changes in how we as an industry look at numbers and what numbers we focus on. What's important and what people are talking about for metrics is always changing—albeit slowly. Inside the current look is the driver for how we operate. For the longest time RevPAR has been the king. However, it was not always that way and I think it's time for the king to move on. I can remember when we didn't even use RevPAR; it was only occupancy and rate. Long gone are those days. I can also remember when we didn't have anything more complex th...
October 3, 2018
"Overall many key African hotel markets reflected a positive turnaround in tourism in the first half of 2018," says CEO of HTI Consulting, Wayne Troughton. "Though many of these markets continue to trade off a low base, the positive growth in room nights sold bodes well for future occupancy increases and hotel supply," he states. "On the whole, tourism to the African continent has proven resilient in the face of economic and political uncertainty, security risks, droughts and government and regulatory changes," he said. "The opportunities exist for this industry to enjoy further growth." African-based specialist hospitality, r...
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