key performance indicators

/Tag: key performance indicators

key performance indicators

Employee and Talent Experience Measurement Latest CustomerCount® Application

CustomerCount® | September 5, 2019

INDIANAPOLIS, IN (September 5, 2019) –Mobius Vendor Partners, has launched yet another enhancement to its CustomerCount® enterprise customer feedback system. Already well-known and highly respected in several industries to survey, measure and report on customer experiences, facilitate onsite service requests and analyze Key Performance Indicators (KPI), CustomerCount has added a new area of focus. [caption id="attachment_202555" align="alignright" width="300"] Bob Kobek[/caption] “Many components of Employee Experience Measurement are already within CustomerCount’s capabilities. Our system is so flexible that very few adjustments...

Hospitality Financial Leadership: RevPAR vs. GOPPAR and Why We Need a New Champ

David Lund | March 25, 2019

David Lund I have been around awhile and it's not like I'm ancient or anything, but I have seen some BIG changes in how we as an industry look at numbers and what numbers we focus on. What's important and what people are talking about for metrics is always changing—albeit slowly. Inside the current look is the driver for how we operate. For the longest time RevPAR has been the king. However, it was not always that way and I think it's time for the king to move on. I can remember when we didn't even use RevPAR; it was only occupancy and rate. Long gone are those days. I can also remember when we didn't have anything more complex th...

Latest 2018 Hospitality Figures Reveal Positive African Outlook

October 3, 2018

"Overall many key African hotel markets reflected a positive turnaround in tourism in the first half of 2018," says CEO of HTI Consulting, Wayne Troughton. "Though many of these markets continue to trade off a low base, the positive growth in room nights sold bodes well for future occupancy increases and hotel supply," he states. "On the whole, tourism to the African continent has proven resilient in the face of economic and political uncertainty, security risks, droughts and government and regulatory changes," he said. "The opportunities exist for this industry to enjoy further growth." African-based specialist hospitality, r...

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