kennedy training network
Doug Kennedy Announces Next Topic in His Webcast Training Series: Hospitality Training: 12 Steps to Reclaiming Your Spirit of Hospitality From the Gra
Doug Kennedy | December 5, 2023
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Kennedy Training Network Inc. (KTN) announced today the topic for Doug Kennedy’s next training webcast. This month’s topic rotates back to hospitality, and it is one that a lot of our participants can relate to: 12 Steps to Reclaiming Your Spirit of Hospitality From The Grasp Of Cynicism scheduled for Monday, December 18, from Noon – 12:40pm EDT. REGISTER HERE “As we look to the start of a new year and reflect on a string of several of the most stressful years in the history of the lodging industry, I hope to remind us all why we...
Merriam-Webster’s Word of the Year for 2023 Is “Authentic”: Is Being So More Important Than Ever Before to Our Guests?...
Doug Kennedy | December 4, 2023
By Doug Kennedy As the final days of slip away, how interesting it is that Merriam-Webster’s “Word of the Year” for 2023 is “Authentic,” meaning it was the “most searched” on their site. Because I failed miserably at learning a second language, I have become somewhat of an Etymologist, so I was eager to see how Merriam Webster defined it in their announcement. “Authentic has a number of meanings including ‘not false or imitation,’ a synonym of real and actual; and also ‘true to one’s own personality, spirit, or character.’” To me, this year’s announcement seems even more interesting, since 2022’s most sea...
How To Train Your Staff To Meet Luxury Service Standards Without Sounding Scripted and Insincere...
Doug Kennedy | November 14, 2023
By Doug Kennedy Hoteliers in the upscale, luxury, and ultra-luxury segments of the lodging industry not only have to be concerned with the preferences of their actual guests, but also with the sometimes-ambiguous standards imposed on them by their brand, soft-brand, membership/affiliation, or by third party luxury hotel rating services. Indeed, achieving and maintaining those stars, diamonds or other merit-based symbols has never been easy and always represents a significant accomplishment. Surely, meeting these standards is important, and therefore it is essential that all staff are well-versed in the requirements. However, too many ho...
Doug Kennedy Announces Next Topic in His Webcast Training Series: Reservations and Group/Event Sales – Use Storytelling Selling...
Doug Kennedy | November 6, 2023
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Kennedy Training Network Inc. (KTN) announced today the topic for Doug Kennedy’s next training webcast: Use Storytelling Selling – Narrate The Pictures They Already Viewed Online scheduled for Monday, November 13, from Noon – 12:40pm EDT. REGISTER HERE “Years ago, all that guests had to research options were a few pictures displayed on a fuzzy, low-resolution monitor. Now, prior to calling or emailing about booking an event or important stay, those who inquire have already seen extensive photo galleries and probably a...
Do Your Hotel Leaders Truly Understand the Difference Between “Hospitality” and “Guest Service?”...
Doug Kennedy | October 11, 2023
By Doug Kennedy My job as a hospitality industry conference speaker and training facilitator affords opportunities to speak with lodging industry leaders from a broad spectrum of management companies, brands, and independents. Based on my observations, I think there are a lot of leaders, including some with decades of experience who work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” I often hear these terms used interchangeably, yet while they are related, and while guest satisfaction requires both, they are fundamentally different concepts. Understanding the differe...
Doug Kennedy Announces Next Topic in His Webcast Training Series: Proactive Prospecting: Meet Your Hotel’s 2024 Sales Goals by Transitioning to
Doug Kennedy | October 5, 2023
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Kennedy Training Network Inc. (KTN) announced today the topic for Doug Kennedy’s next training webcast: Proactive Prospecting: Meet Your Hotel’s 2024 Sales Goals By Transitioning to “Sales Hunting” scheduled for Friday, October 20 from Noon – 12:40pm EDT. REGISTER HERE Is netting “fair share” going to be enough to meet your hotel’s 2024 sales goal? Given an uncertain economic climate, is your sales team being challenged to do more prospecting? KTN’s next webcast covers realistic, actionable, daily sales habits that help...
Revenue Management: It’s Not Just for Revenue Managers Anymore...
Lynn Zwibak | September 18, 2023
By Lynn Zwibak How often have you seen this at your hotel: Sales managers referring to the revenue management team as ‘the sales prevention department’ because they keep turning away their leads? Front office complaining about how revenue management keeps selling low opaque rates? Or event managers showing up to pick-up meetings without the answers to the questions they know they will be asked. It doesn’t have to be like this. During more than ten years of on-property revenue management, I experienced this firsthand. I would speak with angry front office agents about how they had walked guests the night before. I would be embroile...
Travel Outlook Partners With Thrio to Advance the Travel Industry Customer Service Experience...
Travel Outlook The Premier Hotel Call Center | September 7, 2023
With Thrio's Revolutionary Cloud Contact Center Technology, Travel Outlook Is Taking Consumer Reservations and Customer Service to the Next Level SANTA FE, NEW MEXICO (September 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact center platform that’s making waves in the customer service industry. As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a unique, industry-leading sales approach developed exclusively by KTN to train their reservations specialists. With the KTN system, Travel Outlook closes up to ...
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