JC Thompson | April 29, 2021
By JC Thompson The pent-up desire to "hit the road" is forecasting a strong travel comeback. Are you ready? With hotels not fully opened and yet occupancies are at max capacity, the challenge will not likely be revenue or REVPAR. The challenge will be expectations. Customers will expect the same levels of service. They won't care much about your challenge with finding employees or that your customer service skills have been out of practice as they were replaced with COVID-19 regulations and survival skills. "You have got to be kidding me. I paid $350 for a room that no longer includes daily housekeeping services, there is a stain on the...
JC Thompson | April 28, 2017
By JC Thompson I'm a frequent traveler... an avid business traveler, at that. I am one of those—the few that love the hustle of the airport, the challenge of how I can get back home when a flight is cancelled (which happened twice this week), and the laughable moments that come along the way—like this window seat with no window. I guess I'm lucky. I can shake my head at events that would anger and frustrate others and I laugh out loud from deep in my belly at the absurdity of life. It's through those moments I appreciate the remarkable ones. As a consultant by trade, working for a firm that specializes in defining and elevat...
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