David Lund | October 5, 2020
By David Lund Hot on the heels of creating a hotel policy manual is the newfound ability to create an internal control review process. Policies are all about the rules of the road and the ICR is all about the roadside check stop. “Excuse me, Sir, have you been drinking tonight?” “Why no, Officer, we’re just coming back from church.” In this piece I am going to examine how to create and use the ICR so your hotel and hotel company will have an effective, efficient and low-cost method of catching the rule breakers and most importantly, making sure everyone stays on the right side of the rules and we all make it home safely....
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