interactive customer experience

/Tag: interactive customer experience

interactive customer experience

LuMINN Hotel Minneapolis Is Elevating Guest Engagement via Intelity/INNCOM Integration

Intelity | May 24, 2018

Guests are controlling room lighting, temperature, alarm clock and more PLUS accessing hotel services and information directly from the Intelity bedside tablet [Orlando, Fla. and Niantic, Conn, – May 24, 2018] — Guests staying at the LuMINN Hotel Minneapolis, an Ascent Hotel Collection Member, are controlling their room environments and engaging with the property in exciting new ways. Since adding Intelity ICEbedside tablets to each guestroom – which are interfaced to the INNCOM by Honeywell Integrated Room Automation Systems (IRAS) – guests are controlling room temperature, lighting, and alarm clock directly fr...

Small Inn Is Big on Guest Engagement With Intelity

Intelity | May 8, 2018

Mobile app powered by Intelity is improving communications and streamlining check in at the Jackson's Falls Country Inn in Milford, Canada [Orlando, Fla. — May 8, 2018] — This month the Jackson's Falls Country Inn in Milford, Canada, began engaging with its guests via a custom mobile app powered by Intelity. Equipped with the Intelity ICEapp, guests staying at the nine-bedroom boutique inn and restaurant in Prince Edward County (PEC) have more control over their stay, including the flexibility to use their mobile devices to check themselves in and out. "Jackson's Falls Country Inn is a small family business," said Lee Lewis,...

Intelity Solutions Helping Hotels Achieve Higher AAA Diamond Ratings

Intelity | April 17, 2018

Recent updates to AAA Diamond Rating Guidelines reflect the importance of connecting travelers and hoteliers via mobile technologies such as mobile apps, mobile keys, and mobile concierge Orlando, Fla. — April 17, 2018] — AAA has revised its Approval Requirements and Diamond Rating Guidelines to now "reflect the importance of connective technologies that allow guests and lodging operators to interact on an increasingly personalized basis." What this means to hoteliers looking for a higher AAA Diamond Rating is they will now be expected to connect their guests to hotel staff and services by smartphones and tablets and keep t...

Intelity Development Efforts Align with Industry Demands

Intelity | February 28, 2018

Study shows the technologies that hoteliers will be investing in the most in 2018 are those found in the Intelity Guest Service Platform [Orlando, Fla. – February 28, 2018] — As hoteliers continue to cautiously increase IT budgets and place a higher priority on digital guest engagement in 2018, according to Hospitality Technology's 2018 Lodging Technology Study, Intelity continues to develop new tools to meet hoteliers' and guests' demands. The developer of the world's first and most widely used integrated guest services platform will showcase its ICE (Interactive Customer Experience™) platform at HT-NEXT in San Di...

Powered by Intelity, the Forbes Travel Guide ‘Verified Summit’ App is Now LIVE on the App Store and Google Play

Intelity | February 26, 2018

As the 'Official Mobile and Technology Provider of Forbes Travel Guide,' Intelity develops a digital brochure for the 2018 Star Award Winners celebration in Beverly Hills [Orlando, Fla. – February 26, 2018] — Forbes Travel Guide 2018 Star Award Winners will convene in Beverly Hills tomorrow for "Verified: The Forbes Travel Guide Luxury Summit" to celebrate their recognition as one of the world's finest Five-Star and Four-Star hotels. Also in attendance will be Forbes Travel Guide's 2018 Brand Officials, the top service and amenity providers for each segment of the hospitality industry. To help navigate the event, attendees ...

SKYE Hotel Suites Parramatta Partners with Intelity and ASSA ABLOY Hospitality to Implement Digital Key Functionality

ASSA ABLOY Hospitality | December 5, 2017

Newly opened luxury Australian property provides latest in guestroom access convenience with ASSA ABLOY Hospitality Mobile Access and Intelity-based mobile app [Stockholm – December 5, 2017] – SKYE Hotel Suites Parramatta, a five-star hotel and one of the newest property additions to Sydney, Australia, has partnered together with ASSA ABLOY Hospitality and Intelity to provide its guests with state-of-the-art digital key functionality. With the implementation of ASSA ABLOY Hospitality Mobile Access in 72 of its apartment-style suites, along with the use of Intelity's downloadable mobile app, the property can now allow guests ...

Intelity Cites 5 Benefits of Budgeting for Mobile Device Management in 2018

Intelity | September 28, 2017

Mobile device management is fast becoming a major hospitality technology trend; more here…… [Orlando, Fla. – September 28, 2017] —With the hotel technology trend of bring-your-own-device (BYOD) among hotel guests and staff on the rise, the hospitality industry is finding that mobile device management (the administration of mobile devices, such as smartphones, tablet computers, laptops and desktop computers) for hotels is a necessary investment. More than half of all hotel guests will carry three or more devices with them while traveling, and you can bet that employees are also equipped with a variety of devices...

Intelity’s Enterprise App Now LIVE at Grupo Posadas Hotels

Intelity | August 10, 2017

Available on iOS and Android mobile devices, Fiesta Rewards powered by Intelity will give guests direct access to hotel services and information at more than 141 properties in Mexico, including: Live Aqua, Grand Fiesta/Fiesta Americana, Fiesta Inn, One Hotels and Gamma Hoteles [Orlando, Fla. – August 10, 2017] — Today Intelity announces that the enterprise app it developed for Grupo Posadas S.A.B. de C.V., the largest hotel operator in Mexico, is now LIVE at four brands: Live Aqua, Grand Fiesta / Fiesta Americana, Fiesta Inn, One Hotels, and Gamma Hoteles. Launch of the Fiesta Rewards app powered by Intelity will enable 141 ...

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