/Tag: innovation


The De-Evolution of a Business

Shep Hyken | September 9, 2019

By Shep Hyken Not long ago I was with my friend, Nelson Griswold. He shared with me a phenomenon he referred to as the de-evolution of a business. It can mean the beginning of the end for a business, and it usually comes as a result of not listening to the company’s customers. This pattern mirrors one found in the entertainment business—the four stages of an actor. Let’s say our actor’s name is John Smith. Four questions and statements sum up what I’m talking about: At the unknown stage of his career, the question is: “Who is John Smith?” Once he is discovered and becomes a sensation, the director makes a request: ...

Industry Report: Innovation Strategy in Practice

Dr Carlos Martin-Rios | April 22, 2019

How do global hospitality businesses tackle innovation? The Hospitality Innovation Report analyzes how different innovation strategies contribute to generating competitive advantages for hospitality businesses. By Dr. Carlos Martin-Rios The Hospitality Innovation Industry Report, authored by EHL Associate Professor Dr. Carlos Martin-Rios, is based around a comprehensive model reviewing combinations of technological and non-technological innovations and analyzes how different innovation strategies contribute to generating competitive advantages for hospitality businesses. Dr. Rios has been tracking hospitality innovation for the past sev...

Driving Innovation: How Frugal Can Hotels Be?

Margarita Cruz | April 4, 2019

By Margarita Cruz and Isabella Blengini When speaking of innovation in the hospitality industry, we often hear about new technologies and processes capable of breaking the standards on how the industry works. Typically, these innovations require large amounts of investments; as well as the design and implementation of new processes. According to the EU Industrial R&D Investment Scorecard, in 2017 alone, investments in innovation made across different industries around the world surpassed €700bn. However, only a small percentage of players are effectively able to implement innovations of this kind. In fact, 90% of the world's R&...

Unlocking the Innovation Potential of Teams

July 9, 2018

By Frédéric Delley 'What makes some teams more innovative than others?' This is an increasingly important question as hotel companies feel the need to differentiate due to increasing competitive pressure. As evidence of the reinvention effort taking place today in hospitality, my institution – the Ecole hôtelière de Lausanne – conducts about 100 innovation projects each year for all types of organizations and entrepreneurs active in the sector. I recently studied teams of soon-to-be graduates involved in the development of such projects to understand what could explain differences in their ability...

Amsterdam Manor Beach Resort Improves Staff Communication by Over 60%

ALICE | November 28, 2017

Aruba's Amsterdam Manor Beach Resort, which implemented ALICE's full suite of hospitality technology products in August of this year, can already report meaningful improvements in staff communication and guest satisfaction. The intimate and picturesque resort, set on award-winning Eagle Beach, is using ALICE Staff, ALICE Concierge, and ALICE Guest to align its front of house and back of house teams, as well as provide its guests with convenient ways to get in touch with the hotel. ALICE is the hospitality industry's leading operations technology, connecting every department of a hotel with one platform for all staff communication and gu...

Corporate Housing Providers Association Awards Best Green Progress Award to DelSuites

DelSuites | March 23, 2017

Toronto, Canada -- DelSuites, a provider of furnished accommodations in Toronto, has been awarded the prestigious Best Green Progress Award by the Corporate Housing Providers Association. This annual, worldwide award recognizes one company that exemplifies a dedication to environmental responsibility and social performance through proactive policies, focused planning and targeted activities. DelSuites is the first Canadian company to receive the CHPA's Best Green Progress Award. Each year, the Corporate Housing Providers Association presents the Best Green Progress Award to an organization that shows a comprehensive sustainability p...

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