human resources

/Tag: human resources

human resources

AI in Recruitment: Artificial Intelligence over Human Intelligence?

Kimberly Yoong | November 7, 2019

As the hospitality industry seeks to automate and streamline its processes to drive operational efficiencies, will AI-automated hiring practices soon be a necessity? By Kimberly Yoong Technological progress in today’s society has reached unprecedented levels; the World Wide Web did not even exist thirty years ago, while smartphones as we know them today have barely been around for a decade. Now, an even more sophisticated tool is at the forefront of changing the way we live – Artificial Intelligence (AI). McKinsey’s Global Institute model predicts that approximately 70 percent of companies will adopt some form of AI by 2030, and ...

Give Recognition Where It’s Due

Shep Hyken | October 31, 2019

By Shep Hyken There are some pretty important people in your organization, and I bet many of them don’t know just how important they are. Most likely, they aren’t getting the recognition they deserve. I was talking about this concept with my friend, Kent Higginbotham, and he shared a perfect example of this. Kent was in the Navy, and we affectionally nicknamed him “Admiral.” While in the Navy, Kent flew helicopters. Kent mentioned that most people think the pilot and co-pilot are the most important jobs on a helicopter. No doubt, without these two—or at least one of them—the helicopter can’t take off and land. However, Ken...

HSMAI Foundation Hosts First-Ever Human Resources Roundtable During 2019 Lodging Conference

THE HSMAI FOUNDATION | October 22, 2019

Mclean, Va. -- October 22, 2019 -- The Hospitality Sales and Marketing Association International (HSMAI) Foundation recently hosted its first-ever Chief Human Resources Officer (CHRO) Executive Roundtable during The Lodging Conference, held in Phoenix, AZ last month. The goal of the roundtable was to bring together top hiring professionals in hospitality to discuss grassroots strategies to improve talent acquisition and retention in the hospitality industry. Participants included hospitality industry executives from Best Western Hotels & Resorts, Omni Hotel & Resorts, Preferred Hotels & Resorts, Hyatt Hotels, Wynn Resorts, CoralT...

The EI Advantage: How Four Seasons Drives Innovation and Business Success Through the Power of Emotional Intelligence

Four Seasons Hotels and Resorts | August 13, 2019

TORONTO, Aug. 13, 2019 -- A global study by Harvard Business Review Analytic Services (HBR-AS) and presented by Four Seasons Hotels and Resorts calls for a corporate culture transformation driven by the power of emotional intelligence (EI). For many years, EI has been the cornerstone of empowered, engaged and energetic corporate cultures. Yet the study outlines a troubling trend: companies worldwide are underestimating the value of EI, and there is a growing disconnect between what executives are saying about the importance of company culture and what they are actually doing. Emotional intelligence is a combination of self-awareness, ...

Tourism Tidbits: Tourism and Human Resources

Dr. Peter Tarlow | July 2, 2019

By Dr. Peter Tarlow Many travelers, and most vacationers, see a tourism experience as a luxury or way to pamper oneself.  Often people will work an entire year for the sake of a few weeks of “vacation magic.” Without good employees, no matter how luxurious the circumstances are, the dream vacation has the potential to turn into a nightmare.  Tourism success, to a great extent then, depends on the quality of your business’ or tourism office’s human resources.  Tourism managers must find ways to inspire employees provide their guests with the best experience possible. Ironically, tourism experiences are rarely a question of money ...

Now in bookstores and Online! Hospitality Duo Carver and Weber: The People Effect

May 16, 2019

THE PEOPLE EFFECT: Find, Grow and Retain The Best of The Best ATLANTA, GA and MINNEAPOLIS, MN –May 15, 2019– Hospitality and Human Resources Guru's Joel Carver and Mary Weber have teamed up to produce the new book THE PEOPLE EFFECT: Find, Grow and Retain the Best of the Best. The two first crossed paths in 2008 when they both worked in senior leadership roles with a hospitality management and real estate company. Carver led the sales and marketing functions and Weber was the senior HR leader for the organization. The journey they went on - along with a team of great leaders - was first to keep the hotels profitable and staf...

Hospitality Duo Carver and Weber Release New Book: The People Effect

March 28, 2019

THE PEOPLE EFFECT: Find, Grow and Retain The Best of The Best ATLANTA, GA and MINNEAPOLIS, MN –March 28, 2019 – Hospitality and human resources gurus Joel Carver and Mary Weber have teamed up to write a new book, and launch a speakers series, THE PEOPLE EFFECT: Find, Grow and Retain the Best of the Best, a collaboration addressing human capital challenges they have both faced throughout their careers. The authors first crossed paths in 2008 when they both held senior leadership roles with a hospitality management and real estate company. The journey they went on was first to keep the hotels profitable and staffed during the...

Hyphen Joins Beekeeper Marketplace to Provide Advanced Survey Analytics

Hyphen | February 26, 2019

Hyphen enables executives, HR and hotel admins to create robust surveys with more question types, then target and analyze feedback based on profile field data from Beekeeper; Webinar introducing integration planned for March 26 Los Angeles, Feb. 26, 2019 — Because surveys are proving to be an essential component of employee engagement, Beekeeper has added Hyphen – a cutting-edge feedback solution for conducting employee surveys – to its off-the-shelf integration suite. With Hyphen, hoteliers and human resources teams can capture employee feedback and use the responses to analyze satisfaction and performance trends or ...

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