hotel voice reservations
To Outsource Your Call Center, Or Not – Part 1
Travel Outlook Hotel Reservations Call Center Services | March 17, 2020
Four Ways Hotels Lose Revenue by Handling Reservations Calls In-House Hotels are missing out on booking revenue by undervaluing their voice reservations channel. Hiring an outsourced call center is sometimes seen as a luxury compared with the cost of handling calls in-house. But this can prove a false economy; a professional voice team can significantly drive reservations and boost ADR (Average Daily Rate), more than compensating for the financial outlay. So how do hotels lose revenue when they handle their reservations calls in-house? 1. Calls are missed The most obvious way revenue is lost is that calls get missed. A busy front ...
Cloud5 Communications Contact Center Partners With G6 Hospitality for High-Conversion Hotel Voice Reservations
Cloud5 Communications | January 8, 2020
Highly skilled, dedicated agents lower call abandon rates, maximize voice revenue for the leading economy brand CHICAGO (January 8, 2020) –Cloud5 Communications Contact Center has been engaged by G6 Hospitality LLC to help deliver on the Motel 6 brand promise to “leave the light on” for millions of hotel voice reservations callers to its contact center 24 hours a day, 365 days a year. A leading hotel communications technology and call center services provider, Cloud5 has increased revenue for the iconic Motel 6 and Studio 6 hotel brands through higher call conversion rates and reduced abandoned calls after a record-setting implementa...
1
Industry Happenings
2
All Things Independent
3
Market Reports
4
Technology
5
Operations
Today's News
PROVision Partners Welcomes Ted Horner as Senior Advisor
The Importance of Training and Onboarding Staff in a Post-Pandemic World
Social Media for Hotels – Is It Worth It?
U.S. Market Recovery Monitor – 3 April 2021
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.