hotel voice reservations
A Warm Reception From the Hospitality Industry for Bella, the Virtual Hotel Agent
Travel Outlook | February 24, 2022
SANTA FE, NEW MEXICO (February 24, 2022): Travel Outlook Premium Hotel Call Center® continues its introduction of BellaTM, the hotel industry’s first AI-powered voice assistant. The difference between Bella and other voice bots such as Siri or Alexa lies in her power to more accurately understand the question being asked by a hotel guest. Bella has been programmed with a new model of Natural Language Understanding software based on human conversations, resulting in a powerful new way for her to understand what guests are requesting, and for her to provide the correct answer. “We are encouraged by the reception Bella has receive...
The Return to Genuine Hospitality
Travel Outlook | April 21, 2021
Why the First Touch Point Sets the Tone for Your Brand In a digital age, when a potential guest picks up the phone to make a reservation, they expect a personal touch on the other end. Chances are, they’ve exhausted all digital booking avenues and are seeking true customer service by a trained professional. The consequences of not having a professional call center backing your reservation department could be detrimental to your business. Additionally, the benefits of having a trained call center serve your business could take it to new heights. Having a professional call center with highly trained agents who know the ins and outs of...
To Outsource Your Call Center, Or Not – Part 1
Travel Outlook Hotel Reservations Call Center Services | March 17, 2020
Four Ways Hotels Lose Revenue by Handling Reservations Calls In-House Hotels are missing out on booking revenue by undervaluing their voice reservations channel. Hiring an outsourced call center is sometimes seen as a luxury compared with the cost of handling calls in-house. But this can prove a false economy; a professional voice team can significantly drive reservations and boost ADR (Average Daily Rate), more than compensating for the financial outlay. So how do hotels lose revenue when they handle their reservations calls in-house? 1. Calls are missed The most obvious way revenue is lost is that calls get missed. A busy front ...
Cloud5 Communications Contact Center Partners With G6 Hospitality for High-Conversion Hotel Voice Reservations
Cloud5 Communications | January 8, 2020
Highly skilled, dedicated agents lower call abandon rates, maximize voice revenue for the leading economy brand CHICAGO (January 8, 2020) –Cloud5 Communications Contact Center has been engaged by G6 Hospitality LLC to help deliver on the Motel 6 brand promise to “leave the light on” for millions of hotel voice reservations callers to its contact center 24 hours a day, 365 days a year. A leading hotel communications technology and call center services provider, Cloud5 has increased revenue for the iconic Motel 6 and Studio 6 hotel brands through higher call conversion rates and reduced abandoned calls after a record-setting implementa...
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