hotel staffing
Hotels Poised for Strong Holiday Season Fueled by Business Travel Uptick
AHLA | November 16, 2023
Hotels continue hiring spree to meet demand, ask Congress for help with more workers WASHINGTON (Nov. 16, 2023) – The business outlook for hotels remains strong for the remainder of 2023 thanks to an uptick in business travel and a healthy preference among business and leisure travelers to stay in hotels. According to a survey commissioned by the American Hotel & Lodging Association and conducted by Morning Consult, 68% of Americans whose jobs involve travel said they were likely to travel overnight for business during the last three months of 2023, up from 59% in 2022. Hotels are the top lodging choice for 81% of business traveler...
Six Ways to Empower Your Hotel Teams
Tom Brown | November 13, 2023
By Tom Brown An empowered team is a more effective team. They’re better engaged to help meet and exceed business goals and are more confident when interacting with guests. It’s clear, then, that team empowerment should be a goal for all hospitality businesses. The average number of employees per property dropped from 27 in 2019 to 16 in 2022. In an age of ongoing staffing issues, it’s more important than ever to maximize the potential of each department and encourage better engagement and happiness. There are a number of ways to empower your teams, and in most cases they’re a result of one thing: smart hotel technology. So le...
How Hotelier Personas Can Help You Unlock Top Hospitality Performance
Anuska Linc | November 9, 2023
From happier guests and staff to higher revenue, here’s how a small mindset shift can ensure big gains across the board for modern hoteliers. The hospitality industry has entered a new era, one characterized by the innovative use of spaces and hyper-personalized services that have transformed the way we stay and experience places. Gone are the days of bland services and generic stays – a new generation of tech-savvy experience seekers has taken center stage. These modern travelers demand unique and engaging experiences, and they expect hotel staff to provide them. As the world of hospitality evolves, it's crucial for hoteliers to adap...
The Search for Hotel Housekeepers: How To Create a Competitive Advantage Amid a Shortage
John E. Dorer | September 12, 2023
By John E. Dorer More than three years after COVID-19 erupted around the globe, fortunately the disease is receding. But the problems the pandemic caused persist. More than half of Americans in a Gallup Poll in June said their lives are not yet back to “normal.” You can count many hotel operators among them. Despite the gradual recovery from the havoc wreaked by the pandemic, the hospitality industry overall continues to struggle with a diminished workforce. Although a pickup from recent months was reflected in Labor Department data released this month — leisure and hospitality added 40,000 jobs — the industry remains 290,...
CARVER Ranks No. 3334 on the 2023 Inc. 5000
CARVER | August 15, 2023
For the 2nd Time, CARVER Makes the Inc. 5000, With Three-Year Revenue Growth of over 150 Percent NEW YORK, August 15, 2023 – Inc. revealed today that Atlanta-based CARVER ranks No. 3334 on the 2023 Inc. 5000, its annual list of the fastest-growing private companies in America. First named to the Inc. 5000 in 2018 at 5 years, CARVER is now celebrating ten years of success. The prestigious ranking provides a data-driven look at the most successful companies within the economy’s most dynamic segment—its independent, entrepreneurial businesses. Facebook, Chobani, Under Armour, Microsoft, Patagonia, and many other household name brands ga...
AHLA Statement in Support of the HIRE Act
AHLA | July 27, 2023
Event welcomed more than 3,500 attendees, featured 300 vendors WASHINGTON (July 27, 2023) – The American Hotel & Lodging Association (AHLA) President & CEO Chip Rogers is speaking out today in support of the H-2 Improvements to Relieve Employers (HIRE) Act, which was introduced in the U.S. House of Representatives by Rep. Tony Gonzales (R-Texas). “As of May, America had 9.8 million job openings, but only 6.1 million unemployed people to fill them. This workforce gap negatively impacts critical sectors of the American economy, especially hospitality. Thankfully, Congress is taking initiative to address workforce shortages th...
Hotel Hiring Spree Pays Dividends in Customer Satisfaction, J.D. Power Finds
J.D. Power | July 26, 2023
Staff Service, Effective Problem Resolution Keep Guests Coming Back for More Amid Ongoing Travel Boom TROY, Mich.: 26 July 2023 — With average U.S. hotel occupancy on track to reach 63.8% in 2023,1 just shy of the pre-pandemic level of 65.9%, business and leisure travelers are packing into hotels throughout North America for a second consecutive year. Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. According to the J.D. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, staff service garners the highest level of satisfaction among all guest experi...
Record-Setting Demand for H-2B Visas Amid Sustained Workforce Shortage
U.S. Travel Association | July 17, 2023
U.S. Travel Association Executive Vice President of Public Affairs and Policy Tori Emerson Barnes issued the following statement on the U.S. Department of Labor’s announcement that it received more H-2B visa applications for the year’s first-half allotment than total visas available: “The overwhelming demand for H-2B worker visas—the earliest the first-half cap has ever been met—is further proof that this highly successful program should expand to meet workforce demand. With nearly 10 million job openings across the U.S. economy, and 1.4 million in the leisure and hospitality sector alone, there are simply not enough American work...
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