hotel operations platform
ALICE | June 4, 2019
New tools help streamline housekeeping operations, while improving guest experiences NEW YORK – June 5, 2019 – ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, today announced ALICE Housekeeping, a new solution for hotel housekeeping staff that optimizes room assignments and streamlines communication between each other as well as all hotel departments. The solution was designed with direct input from the challenges housekeepers face today and is part of an entirely customizable platform based on department needs. ALICE Housekeeping increases productivity and helps s...
ALICE | May 15, 2019
Recognized for Exceptional Growth, Benefits, and Employee Feedback NEW YORK – May 16, 2019 – ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, today announced its recognition as one of Inc. Magazine's Best Workplaces of 2019. The Best Workplace recognition is awarded to organizations on the basis of an anonymous employee survey, the number of employees who complete the survey, and an audit of the organization's benefits. This award demonstrates ALICE's commitment to creating a workplace that allows employees to achieve their ideal work and life balance – grantin...
ALICE | April 22, 2019
New ALICE "Hotels' Digital Divide" report reveals consumers' shifting expectations for more personalized experiences and offerings NEW YORK – April 24, 2019 – ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, today released new research that found a sweeping majority (81 percent) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels. The "Hotels' Digital Divide" report, commissioned by ALICE and conducted by third-party research firm YouGov, highlights the shifting expectations of modern hotel guests, as well as travel...
ALICE | August 29, 2018
ALICE interviews concierge Patrick Trevor on his thoughts on technology in the hospitality industry, providing the best recommendations, and how he creates everlasting memories for guests staying at Mr. C Seaport. How did you get into the concierge profession? I started doing concierge work before I even knew what a concierge was. When I was 12, I began volunteering at the local high school and cultural center, providing different recommendations to visitors who came through. After school, I started in the service industry in restaurants, working my way up from dishwasher, to line cook, to kitchen manager. From there, I decided to make ...
ALICE | November 21, 2017
A panel of industry experts awarded ALICE the top honor at the third annual HX TECHPitch - a tech innovation competition held during HX: The Hotel Experience - here in New York City last week, November 12-13. Deanna Ting, Hospitality Editor at Skift, Vijay Dandapani, President and CEO of the Hotel Association of New York City, and Valerie Ferguson, Director, Experience Planning and Integration, Hotels & Resorts at Walt Disney Parks & Resorts judged the competition. ALICE faced some hot competition for the award. Finalists included Maidbot, makers of a housekeeping robot, Openkey, providers of mobile keyless hotel access, Remi, ...
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