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2023 Boutique Hotel Investment Conference – Two Days of Expertise and Insight Into Financing, Investment and Technology
Geneva Rinehart | June 13, 2023
By Geneva Rinehart, Managing Editor, Hospitality Upgrade New York City - June 7-8, 2023 In a very intimate, theatre-style setting the boutique and independent hotel groups came together for two days in New York City. Ariela Kiradjian, Partner and COO of BLLA, and half of the mother-daughter duo behind BLLA facilitated a highly engaging two days of panels focusing on financing, debt, environmental investment and technology. The orange sky and poor air quality in the Northeast were as bad as reported, but inside Florence Gould Hall was nothing but pure energy. The next few paragraphs will provide a brief overview of the two days at the Bo...
Technology Plays a Key Role in Reducing Travel-Related Stress
Fran Worrall | January 3, 2023
Q&A with Mike Gathright of Hilton By Fran Worrall Streamlining the guest journey is top of mind for any hotelier. Hotel Online recently sat down with Mike Gathright, senior vice president of customer experience at Hilton, to learn what types of technology enable smoother and more stress-free guest stays and to find out what the brand is doing to make guest service more efficient. Gathright oversees reservations, guest services and support, as well as Hilton’s digital channels, including website and mobile app, property and contact center. HO: Briefly discuss your recent survey, The 2023 Traveler: Emerging Trends that are Inno...
Siegel Sez: Business Intelligence and Analytics: RIP Excel?
January 21, 2022
Siegel Sez January 21, 2022 Here we are in the third week of January. Doesn’t it already seem like the holidays were ages ago? I know it does for me. As we look ahead to 2022, there have been interesting conversations regarding what lies ahead. I talk to so many hoteliers and vendors, and it’s great that there’s a sense of controlled optimism. It’s refreshing after what we’ve all been through. Of course, there will always be those who are focused on the negative, but that will never be my focus. Think positive! Be positive! And great things will happen. I hope this is not just the dreamer in me. I’ve enjoyed all the inquiries...
Although Pre-Pandemic Profitability Will Remain Elusive, the Industry Will Make Strides Toward Recovery in 2022
Fran Worrall | January 5, 2022
By Fran Worrall As the new year begins, industry experts are increasingly hopeful about the state of hospitality. After almost two years of an unprecedented downturn and despite ongoing effects of the pandemic—including the emergence of new COVID-19 variants and increased consumer awareness regarding health and well-being—2022 looks to be more promising as the industry figures out how to fulfill guest expectations without compromising safety. HU/HO recently sat down with three hospitality insiders—Hospitality Sales & Marketing Association International (HSMAI) President & CEO Bob Gilbert, Knowland CEO Jeff Bzdawka, and Kalibri Lab...
How Hotels Are Getting Back to the Business of Meetings
Fran Worrall | January 26, 2021
Although in-person events may look different, the outlook is optimistic By Fran Worrall With the arrival of a COVID-19 vaccine, can the return of meetings and conferences be far behind? Although the pandemic has no doubt changed the way events will be held—at least for the foreseeable future—most hoteliers and industry experts are feeling optimistic. In fact, many properties and meeting planners are already glimpsing signs of life after COVID. “We’re seeing an increase in inquiries, especially in the second half of 2021,” said Blair McSheffrey, vice-president of global & hotel sales at Sonesta, who attributes the uptick...
Hospitality Upgrade Presents Free Leadership Webinar With Renie Cavallari Titled, Headtrash: The Leading Killer of Human Potential
HOSPITALITY UPGRADE | January 25, 2021
Learning how to dump your HeadTrash will awaken your potential and improve the quality of your life! (ATLANTA) Jan. 25, 2021 – Hospitality Upgrade and Hotel Online have partnered with Hospitality Financial and Technology Professionals (HFTP) to launch a leadership webinar for the hotel industry. Dubbed a HU-inar, the 35-minute webinar will help you organize your thoughts and better manage your mind and more. It is guaranteed to be entertaining, educational as well as inspirational. Hospitality Upgrade President Rich Siegel talks with Renie Cavallari of Aspire, the recognized leading authority on shifting human behavior to unleash perfo...
The Outlook for Hospitality, Part 4: Technology Vendors Discuss Their Plans for the Future
Fran Worrall | December 16, 2020
By Fran Worrall Two weeks ago, in Part 3 of our series on the outlook for hospitality, we asked some of the industry’s leading technology vendors to discuss the solutions that are helping the industry recover. Not surprisingly, many companies have experienced an overwhelming demand for contactless solutions—from mobile food and beverage ordering to keyless entry systems. Other companies have seen rapid adoption of new business intelligence and CRM technology. Without exception, every vendor we interviewed has met the challenges surrounding the pandemic head-on, with many of them releasing new and improved solutions that offer low-to...
Hotel Online’s Siegel Sez for February 21, 2020 Featuring Douglas Rice
February 21, 2020
When did LinkedIn add birthdays? Monday was my birthday and since I have a zillion LinkedIn connections, I was overwhelmed with birthday wishes. I decided because it was the President’s Day holiday here in the U.S. that I would respond to those sending notes. Wow -- did that get out of hand quickly. But then I realized how many great people I have met through the hotel and technology industry and was absolutely enjoying reconnecting with those who were part of my past. I must admit, it was quite fun. Of course, now I feel obligated that every time I get a birthday notice for a LinkedIn connection that I need to say happy birthday. It is int...
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