The Plaza San Antonio Hotel & Spa Appoints Leadership Team Ahead of Summer 2023 Opening
Autograph Collection® Hotels | March 6, 2023
SAN ANTONIO, TX (March 6, 2023) - White Lodging is pleased to announce the General Manager and Director of Sales and Marketing for The Plaza San Antonio Hotel & Spa, Autograph Collection. Juan Flores has filled the role of General Manager at the hotel and Libby Nations is the new Director of Sales and Marketing. The 253-room hotel, complete with its outdoor garden oasis and restored historic bungalows, is the first Autograph Collection hotel in San Antonio and set to open in the summer of 2023. Juan brings more than 20 years of experience to his position as General Manager. He previously worked with the Valencia Hotel Group in various l...
What Exactly Are Owners Looking for From Their GM’s When It Comes to the Operational Finances?
David Lund | December 14, 2020
The Slick Talk Interview - David Lund & Interviewing for Financial Success for Your Hotel In this hard hitting interview you will learn what to tell your owner about how you're going to successfully manage their asset. What are the leadership strategies you will use to generate a superior return on their investment? How will you show up as the number one and instill confidence and lead your team around the money piece? If you're looking for the silver lining in all that is Covid in the hotel industry right now and getting your aspiring career back on track, then you are not going to want to miss this one....
Four Quick Training Tips for Hotel Sales Prospecting Success
Doug Kennedy | November 16, 2020
By Doug Kennedy Now that 2020 is winding down and the preliminary vaccine results are favorable, it is time for hotel salespeople to recommit to put on their orange vests and embrace their role as sales hunters. In previous articles for this publication I have spoken about the transition from Sales Fishing to Sales Hunting, the Habitudes of Sales Success, and how salespeople can master their Remote Sales Skills. Here are four additional specific sales tips. Is Your Hotel Sales Team Ready For The Transition From "Fishing For Inbound Leads" To "Sales Hunting”? Hotel Sales Habitudes For The Long Ride To A Slow Recovery - By Doug Kennedy ...
Hospitality Financial Leadership: Chapter 12 – Digging In
David Lund | November 2, 2020
By David Lund The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change in order to survive and the book takes him and you through the lessons needed to be a great hospitality financial leader. I’m writing ahead each month so I’m not sure how the book will end. I hope you enjoy it and if you missed any earlier chapters you can find them on my website blog tab. The next morning, I arrived at t...
Compare Yourself to the Best
Shep Hyken | October 22, 2020
By Shep Hyken Stop comparing yourself to the competition. It’s okay to ask yourself, “What are they doing that we aren’t?” However, that can be a dangerous question. I use the word dangerous to warn you that all you are doing is “baseline thinking.” I call it that because it’s at the base. Realize that others in your industry are probably asking themselves the same question. If all you do is copy your competitor, then you risk being the same as them—not an organization that’s different, and ideally better. In worst-case scenarios, you become a commodity. It doesn’t matter if you’re B2B or B2C, you become just ...
How Much Does It Cost to Give Great Customer Service?
Shep Hyken | September 16, 2020
By Shep Hyken I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research has irrefutably proven that customers will pay more for a better experience. Research also has irrefutably proven that customers will leave you for your competition if you don’t give them the service they expect. One of my Forbes readers, Daniel Rodriguez, sent in an interesting comment. He said, “What’s interesting is that better service is correlated to a higher willingness for the customer to pay, but that doesn’t mean that a business has to spend more on CS to...
Conrad Maldives Rangali Island Appoints Carla Puverel as General Manager
Conrad Maldives Rangali Island | August 17, 2020
MALDIVES – 17 August 2020 – Conrad Maldives Rangali Island is pleased to announce the appointment of Carla Puverel as the new general manager of the stunning twin island resort featuring 151 luxury beach and over water villas. The property is part of Conrad Hotels & Resorts, one of Hilton’s (NYSE:HLT) global luxury hotel brands. Carla most recently served as general manager of the Anantara Peace Haven Tangalle Resort in Sri Lanka. “We are delighted to welcome Carla Puverel to Conrad Maldives Rangali Island. Her impressive background managing a number of luxury properties and expertise in delivering exceptional resort experienc...
How COVID-19 Can Stimulate Healthier Hospitality Leadership
Petra Deuter | May 28, 2020
By Petra Deuter Much has already been written about how travel and tourism will be irrevocably changed by the coronavirus pandemic. Optimists and realists alike are focusing on more environmentally friendly ways of reaching our chosen destinations, more sensitive ways of considering local culture and more sustainable, ethical methods of sharing and distributing the financial benefits of tourism. But what about the hospitality and in particular the hotel industry itself? If there was ever a time for us to engage in honest, unflinching self-reflection, this is it. As travelers and vacationers are ready and willing to change their habits, ...
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