hotel employees
67% of Surveyed Hotels Report Staffing Shortages
AHLA | February 5, 2024
More than 80% of hotels are boosting wages to hire and retain staff WASHINGTON (Feb. 5, 2024) – As more than two thirds of hotels continue to experience staffing shortages, hoteliers are offering more pay and a host of incentives in order to attract and retain talent, according to a new survey conducted by the American Hotel & Lodging Association (AHLA). Over the last six months, 82% percent of respondents have increased wages, which hit a record high average for hotels in December 2023. In addition, 59% are offering greater flexibility with hours, and 33% are expanding benefits. Nonetheless, 72% say they are still unable to fill ...
Six Ways to Empower Your Hotel Teams
Tom Brown | November 13, 2023
By Tom Brown An empowered team is a more effective team. They’re better engaged to help meet and exceed business goals and are more confident when interacting with guests. It’s clear, then, that team empowerment should be a goal for all hospitality businesses. The average number of employees per property dropped from 27 in 2019 to 16 in 2022. In an age of ongoing staffing issues, it’s more important than ever to maximize the potential of each department and encourage better engagement and happiness. There are a number of ways to empower your teams, and in most cases they’re a result of one thing: smart hotel technology. So le...
Singleton Employees in the Hotel Industry
PolyU’s School of Hotel and Tourism Management | March 29, 2023
Many organisations take pride in their ability to offer a rich variety of supportive programmes for employees with families. However, the growing number of single childless people in the workforce, especially members of Generations Y and Z, rarely benefit from equivalent perks or policies. Does the hospitality industry care about single childless employees? Curious as to whether organisational support can benefit hotels and their employees, Dr Xiaolin (Crystal) Shi of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-author quizzed hotel employees in China about their experiences. The fruits ...
How the Right Hotel Technology Can Help Hoteliers Attract and Retain Employees
Tanya Pratt | January 25, 2023
By Tanya Pratt The hospitality industry continues to face major challenges as the labor landscape shifts, driven by the pandemic and global macro-economic factors. As in other industries, hoteliers find themselves having to re-write the value proposition of working at a hotel. To recruit a new generation of workers and retain a skilled workforce, hoteliers must implement technologies that enable hotels to be attractive workplaces with unique employee experiences, while also continuing to deliver exceptional experiences that their guests crave. How can hotels be successful? By using modern employee facing technology, including str...
How High Labor Costs Are Taking a Toll on the Hospitality Industry
John Smallwood, President of Travel Outlook | May 4, 2022
The real impact on guests when hotels reduce services By John Smallwood, President of Travel Outlook May 2022 Over the last decade, labor costs have risen sharply. After the pandemic, labor shortages are plaguing businesses across the world, and the hospitality industry is no exception. Demand for workers has never been higher, yet universal labor shortages persist, causing problems for hotels, despite a sharp rise in travel. Two years removed from the pandemic; travel is back in a big way. Hotels everywhere are preparing for what is sure to be a record-breaking summer of travel, but they’re doing so with one hand tied behind their ...
5 Ways Digitalization Will Help Integrate H-2B Visa Employees Into the Hotel Workforce and Make Them Feel Valued
Andrada Paraschiv | April 12, 2022
As foreign nationals arrive in the U.S. on temporary Visas to help fill labor gaps, hotel operators can leverage mobile communication tools to remove the language barrier and assist with onboarding, training, scheduling, engaging, and recognizing employees By Andrada Paraschiv The next wave of foreign nationals on H-2B Visas are arriving in the U.S. to fill vacant non-agricultural jobs. Some of those workers may choose to fill vacant frontline positions at hotels. While operators are desperate for help, hiring from overseas can cause additional issues for Human Resources teams and managers, especially if the labor is unskilled. Therefore...
Keeping the Promise: Why 2022 Is the Year of Hotel Worker Safety
John Stachowiak | March 16, 2022
The pandemic has shifted the timetable for the adoption of worker safety technology, but now the clock is ticking; There are quick, easy, and effective ways to comply with AHLA’s 5-Star Promise and state legislation to protect hotel workers with confidence By John Stachowiak Hotel workers deserve to have the confidence that they are operating in a safe environment. Providing safety and security to hotel staff is getting even more difficult with fewer workers on property, making it even more important to have a plan in place in case of an emergency. Fortunately, technology is available to help protect hotel workers regardless of who is o...
Investing in Training Hotel Employees
Robert Mandelbaum | February 1, 2022
By Robert Mandelbaum Given the challenges U.S. hotels are having attracting and retaining employees, the need to invest in employee training is as great as it has ever been. Unfortunately, training expenditures, like all operating expenses, have been subject to major cuts in response to the extremely reduced levels of revenue incurred during 2020 and 2021. Labor is the single biggest expense within a hotel. In 2019, before COVID-19, the average property in our Trends® in the Hotel Industry survey sample spent 31.3 percent of its total revenue, or 42.4 percent of its total expenses, on labor costs. This includes the salaries, wages, ...
1
Technology
2
Appointments/People on the Move
3
Operations
4
Industry Happenings
5
All Things Independent
Today's News
Cheval Collection Selects IDeaS G3 RMS at Eight Additional Luxury Serviced Apartment Properties
Hospitality Students Creatively Solving Problems With Lego Learning Initiative
Are You Leaving Money on the Table? Turning Casino Resorts Into Go-To Venues for Profitable Groups and Events
AAHOA’s Hoteliers Push Forward Impactful National Advocacy Agenda in Washington, D.C.
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.