hotel communications

/Tag: hotel communications

hotel communications

How Concierge Patrick Trevor Turns Dream NYC Trips into Reality for His Guests

ALICE | August 29, 2018

ALICE interviews concierge Patrick Trevor on his thoughts on technology in the hospitality industry, providing the best recommendations, and how he creates everlasting memories for guests staying at Mr. C Seaport. How did you get into the concierge profession? I started doing concierge work before I even knew what a concierge was. When I was 12, I began volunteering at the local high school and cultural center, providing different recommendations to visitors who came through. After school, I started in the service industry in restaurants, working my way up from dishwasher, to line cook, to kitchen manager. From there, I decided to make ...

6 Steps to Success in Text Messaging & Chat for Hotel Managers

Sudheer Thakur | April 9, 2018

By Sudheer Thakur Smile! That's what hotel staff are trained to do even when talking on the phone. When you smile, you sound pleasant and interested. What are we to do in a world of texting and chat? As text messaging and chat become the communication channels of choice for consumers, more hotels are adapting to the trend by inviting travelers to connect with them by SMS, chat widget, or messaging app. Consumers love messaging because it's fast, easy, and convenient. A Nielsen-Facebook survey found that 56 percent of people would rather message a business than call customer service. And more than half of respondents said they are mo...

Hotel Websites: The Lights Are on but Nobody’s Home

Sudheer Thakur | February 19, 2018

By Sudheer Thakur In an industry reputed for service excellence, it's ironic that most hotel websites today remain impersonal, unhelpful and unresponsive. Hotels spend vast amounts of resources to attract prospective guests to their website, only to abandon them to find their own way around. If visitors can't find the information they need, they must call or email the hotel, risking being put on hold or not receiving a reply at all. Or worse, they are obliged to complete a Contact Us form or comb through an FAQ. Malay Blowjob a Foreigner Meanwhile, it's 2018 and the rest of the world has moved on to digital messaging and cha...

Why Human Hotel Live Chat is Better Than Chabots

Lodging Interactive | January 25, 2018

PARSIPPANY, NJ - January 25, 2018 If you were to call a hotel, which would you rather get: an automated system that spent fifteen minutes and eight side menus to get through without resolving your problem, or an actual person who can help you immediately? You'd choose the person, every time. Everyone would. Live chat is no different. Live chat with real, actual people will be superior than conversations with chatbots on the other side every single time. It may cost a little bit more to pay someone to handle the live chat, but it's a cost that will provide a return on investment multiple times over. Here's how… Chatbots Are Stuck ...

Routier Launches Innovative Guest and Staff Engagement Platform in the U.S.

Routier | November 9, 2017

Israeli Innovator helps hotels empower staff and guests with seamless communication solutions for exceptional during-stay experiences New York and Tel Aviv, November 9, 2017 – Routier, a Tel Aviv-based start up founded by intelligence experts trained by the Israel Defense Forces (IDF), announced that it has built the first ever continuous communications solution to connect hotels with their guests at all times while they are on property – with no downloads or installations required. The company has opened a U.S. office in Manhattan to accelerate its growth, and has added branded hotel properties in New York, London and Tel A...

Panasonic and Cetis Complete Interop Certification

Cetis | October 10, 2017

Cetis VoIP phones interop-certified with smart Panasonic business communication servers. Cetis, Inc. has announced that Teledex and TeleMatrix brand VoIP phones have been interop-certified by Panasonic, a leading global provider of Unified Communications and Collaboration (UCC) services. Teledex and TeleMatrix corded and cordless VoIP hotel phones by Cetis have been validated to be interoperable with the Panasonic KX-NS700, KX-NS700G, and KX-NS1000 communication servers. Cetis telephone models include Teledex M Series, Teledex E Series, Teledex I Series, TeleMatrix 9600 Series, and TeleMatrix 3300 Series. According to Oliver Bodden, Pro...

HotelTap Workplace Cloud Communication Tool Now Available as Mobile App

HotelTap | July 25, 2017

Mobile iOS and Android Apps deliver instant notifications to housekeeping and maintenance staff to increase staff productivity and provide cost savings through operational efficiencies Alameda, Calif. — July 25, 2017] —Today owners and operators of limited-service hotels with 50+ rooms are communicating with staff and responding to guest requests faster and easier than ever before now that the HotelTap "digital log book in the cloud" is available as a Mobile App for Apple and Android devices, as well as Amazon tablets. HotelTap replaces notebooks, paper tickets, sticky notes, internal emails, spreadsheets, text mes...

Want to Create a More Fulfilling Work Environment in 2016? HotelTap Can Help

HotelTap | December 17, 2015

The digital logbook in the cloud improves communications between employees and employers, creates a more fulfilling work environment, and stores staff performance information [Alameda, Calif. — December 17, 2015] — The best places to work are organizations that are exceptional at engaging their employees. Limited-service hotels with 50+ rooms looking to better communicate with their staff and provide an exceptional work environment in 2016 will find some much-needed assistance from HotelTap. The digital logbook in the cloud (which closely resembles enterprise social software such as Yammer and Chatter and project-management ...

As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.