hospitality skills
The Skills Gap in the Hospitality Industry
Daniel Ciapponi | September 5, 2023
By Daniel Ciapponi Labor is the biggest single cost for hospitality institutions, yet many hotel and tourism industry employers are facing an industry-wide shortage of qualified employees. Travel and tourism may be up as global levels of wealth increase, but there are fewer qualified hospitality workers across the entire industry - from casinos and cruise ships to restaurants and hotels. So what skills are current employees missing and how can hospitality students gain the right set of skills to plug the skills gap and save the industry in the future? What caused the hospitality industry labor shortage? Several different factors conve...
Why Hospitality Is Important as a Skill and Not Only as an Industry
EHL Insights | August 31, 2023
Well on the way to recovery post-pandemic, the global hospitality industry continues to grow, change, and diversify every year. In fact, hospitality remains one of the world's fastest-growing employment sectors, and factors such as increasing disposable income, rising demand for more diverse travel and tourism activities, and the affordability of air travel contribute to this ongoing growth. According to the Hospitality Global Market Report, the travel and tourism industry saw a growth of 15.1% in 2022. One of the sectors with the best economic performance was the hotels. In 2022, hotels generated 595,500 million more in profits than in 2...
11 In-Demand Hospitality Resume Skills
Frank Giannotti | August 30, 2023
By Frank Giannotti To increase your chances of getting hired in hospitality, it's important to make sure your CV showcases the skills that are valued by both human recruiters and AI-screening bots. Make sure you highlight these 11 hospitality resume skills to stand out from other applicants. AI recruitment software has many advantages for hiring managers and applicants, for example, it removes any biases or prejudices making the process much fairer. On the other hand, fancy formatting and conveying personality won't go as far. If an AI Bot is screening your CV, here's a handy list of terms they want to see and why it matters. ...
The Best Languages to Learn for Business and the Hospitality Industry
Beata Lobertréau | April 25, 2023
By Beata Lobertréau Improving your employability with in-demand languages The hospitality industry, a sector with a wide range of business facets driven by serving an international clientele, needs employees who are multilingual and conscious of multiculturalism. Possessing more than one language skill makes you more marketable. Being more culturally appropriate and responsive is a great advantage when dealing with international clients. In the job market, multilingual hospitality workers are in demand; multilingual candidates may be offered job opportunities that are not open to others. Besides the top language, which is still...
5 Ways to Build Soft Skills in Hospitality
April 9, 2018
A classroom can teach you hard skills that will help you land your first hospitality job. What's much harder to teach — and ultimately necessary to rise through the ranks to your dream job — are soft skills. Sometimes called people skills, soft skills address how you communicate, work with others, and handle the day-to-day aspects of your job. Try these 5 ways to work on your soft skills and impress your employers. 1. Listen to Others Active listening is key to success in hospitality. When you actively listen to a customer, you can not only understand what they need, but demonstrate that you hear them and proactively wo...
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