hospitality excellence

/Tag: hospitality excellence

hospitality excellence

Hospitality Is the Ultimate Cachet – Images Planted, Dreams Launched!

John Hendrie | October 8, 2018

By John Hendrie The marketplace is bustling with experiences for consumers to consider. It hurts your head! However, Colleagues, we've got it, and others want it. The term, hospitality, evokes certain emotions and expectations, and we are the practitioners who make it work. We fulfill the dreams and deliver the goods. Hospitality represents a most worthy cachet, and we cannot afford to lose that edge. Cachet, you say. What does that actually mean? By definition, a cachet is a sign showing something which is genuine, authentic or of superior quality – a mark of distinction and prestige. In this age of experience, that is exactly wh...

Train Your Front Desk Team on the “5 Pillars of Hospitality Excellence”

Doug Kennedy | September 17, 2018

By Doug Kennedy When a guest enters your lobby, chances are they are about to have their first human interaction with your hotel's individual "brand." In the past, most guests called to book by voice and then called back multiple times prior to arrival with questions about driving directions, transportation, area restaurants, hours of operations and the like. These days most guests book online and then Google search for answers to these and other pre-arrival questions. Therefore, while I have always believed that the front desk staff played a critical role, now more than ever they truly are the first impression makers, for better or for...

So You REALLY Like Working With People?: Five Principles For Hospitality Excellence

Kennedy Training Network, Inc. | October 18, 2016

Florida, USA – October 18, 2016 – Kennedy Training Network Inc., USA, announced the publication of a new book by KTN President Douglas Martin Kennedy. "So You REALLY Like Working With People?": Five Principles For Hospitality Excellence is a fun and fast moving book that will inspire both frontline colleagues and top-level hospitality leaders. His new book goes beyond offering traditional hospitality concepts such as "telephone skills," "using customer names," and "techniques for handling complaints," all of which have been covered again and again by others. Instead, readers explore the true heart of hospitality, because tha...

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