hospitality employees
Beekeeper Study Finds Nearly 50% of Frontline Workers Changed Jobs in 2023
Beekeeper | January 22, 2024
Leading frontline success experts find a growing disconnect between frontline workers and managers; charts a path forward for struggling businesses SAN FRANCISCO & ZURICH--Beekeeper, provider of the leading frontline success system, today released its 2024 Frontline Workforce Pulse Report. The report surveyed 8,000 individuals to explore trends for frontline industries and details several ways frontline businesses can improve the employee experience amid high inflation and increased rates of attrition. The report suggests a growing disconnect between frontline workers and management, leading to increased disengagement among front...
Paying Their Dues: Why Hospitality Workers Entering the Industry Are Saying ‘Not for Me’
Cindy Johnson | January 10, 2022
By Cindy Johnson You know, we all have done it — worked our way up the ladder, pushed ourselves to physical and mental limits or sacrificed our personal plans — just to focus on our upwardly mobile hospitality careers. Over the last several decades, that is how industry leaders as well as new entrants forged their path to success: working hard, working long hours and “paying their dues” to move up. However, here we are in a world since the start of COVID and we find ourselves in the most acute labor shortage the industry has ever experienced. The hospitality industry has been hit hard by closures, layoffs, and furloughs and now com...
Hotels Have a Labor Problem. Is This the Long-Term Solution?
HotStats | October 13, 2021
It’s been said that perception is reality. Under that maxim, hoteliers are feeling vexed by the labor shortage. But what if the issue of worker availability didn’t exist? Could recruitment and retention problems stem from how management interacts with—and treats—employees, along with some issues in the structure of industry work? Neel Shah, President at Hotel Evolution and Del Ross, Chief Revenue Office at Hotel Effectiveness, think so. Show Them You Care “There’s definitely a connection between a stable staff and an ownership presence,” Shah said. “I invest time and effort to get close to senior leadership, suc...
People First: Complex Labor Market Putting Employees in the Driver’s Seat Means Hoteliers Will Need to Make Investing in People a Top Priority i
Ryan Hamilton | October 13, 2021
By Ryan Hamilton “Where did all the people go?” This was the question so often on the minds of hoteliers over the last two years, as news of the COVID-19 pandemic surfaced and rapidly permeated throughout our lives. Hotel lobbies that were once bustling with excited energy and tired travelers emptied, while airport terminals fell quiet. Hospitality professionals are in the business of serving people but, suddenly, there were simply no people to serve. And so, the question wasn’t just “where did all the people go?”, but rather, when will they come back? COVID-19 changed how we live and work in ways that will alter our behavior ...
Why You Are a Difficult Hospitality Employee
Don Kermath | March 19, 2019
By Don Kermath It's true, you are someone's difficult person. As hospitality workers we find some guests to be exceptionally difficult. However, guests are the reason we exist. Guests deserve the best possible service, but so do your fellow employees. They are your customers as well – your internal customers. if your guests deserve the very best service and they are your customer, don't your colleagues deserve your very best service too? A new study by ALICE (a hotel operations platform), shows 62% of guests say that rude staff made their stay frustrating. Any employee who is rude to guests is also likely to be rude to employees. ...
Why You Should Fire Most Hospitality Employees the First Week
Don Kermath | March 12, 2019
Don Kermath Have you ever dated the wrong person? You likely dated that person longer than either of you wished. What if you had set that person free after the first five dates? You probably knew it wasn't going to work out after the first date. Wouldn't it have saved you money, heartache, and time? Exactly. That's why I propose adopting a five-workday probation period for all new hospitality employees. You will save money on training, it's the most ethical thing to do, and you can get back to work immediately finding the right employee. You're going to spend about $2,500 in the United States to train your hourly hospitality employee, i...
A Welcomed Metamorphosis of the Chief Human Resources Officer Function
Thomas Mielke | July 2, 2018
By Thomas Mielke In the late 19th and early 20th century, the French-American duo of mathematicians Henri Poincaré and Norbert Wiener investigated how minor changes can trigger an unpredictable chain of events that lead to significant consequences on a grander scale. This phenomenon is known today as the "Butterfly Effect" - a term coined in the mid-1970s by another American mathematician, Edward Norton. Norton was also a pioneer in "Chaos Theory", studying the behaviour of dynamical systems that are sensitive to fluctuations in their internal and external conditions. And, what are today's businesses and o...
Putting ‘Job-Hopping’ in Proper Perspective
Terry Donovan | June 14, 2018
By Terry Donovan Executive search clients consistently voice concerns about candidates who appear to be "job-hopping"– i.e., frequently move to new opportunities after relatively short stints. These concerns are reasonable and can be justified in many circumstances, although other times, movement early in an individual's career can be both beneficial and rational. For instance, one AETHOS placement talked about how he sought different companies and experiences in the beginning years of his career to make himself more well-rounded and adaptable in the future. Aiming to understand better these different views on job-hopping, an anal...
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