hospitality and service
Bad Timing or Bad Decision
Shep Hyken | October 29, 2019
By Shep Hyken Recently, my wife and I went out to dinner. We planned to go to a movie afterward but couldn’t decide what to see. Easy solution—we decided to go home and watch one of our favorite shows on Netflix. We arrived home, got comfortable, turned on the TV and… nothing. The TV went on, but there was no cable or Internet signal. There was an outage. Obviously, the cable company didn’t do this on purpose. It was out of their control. Sometimes things happen. It was just bad timing. A couple of weeks later, I attended a conference at a hotel in Orlando. We enjoyed the speakers in the morning session, and after about two hour...
1
Technology
2
Appointments/People on the Move
3
Operations
4
Industry Happenings
5
All Things Independent
Today's News
AAHOA’s Hoteliers Push Forward Impactful National Advocacy Agenda in Washington, D.C.
STR Weekly Insights: 3 – 9 March 2024
Bradford Allen Acquires 100-Key Aloft Glendale at Westgate in Glendale, Arizona
Hyatt Announces Robust Pipeline in India and Southwest Asia for 2024
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.