guest service platform

/Tag: guest service platform

guest service platform

Weaving Your Way Through Vendor Madness: What Should the Perfect Hotel Tech Partner Look Like?

David Millili | February 27, 2019

By David Millili, CEO of Runtriz There's some truth to the increasingly ubiquitous saying that all companies are technology companies now. Certainly some more than others, but I'd say hotels have officially waded into—or, perhaps, been shoved in—to tech waters so deep that it's an apt notion worth considering every time a new technology vendor is up for consideration. Look at the numbers. Hotel technology budgets have been on the rise for many years, and 2019 is no different. While 38% are satisfied with where the technology budget currently stands (or have no choice but to keep it, as is, which is more likely the case), 54%...

The Modern Guest Experience & How Hotels Can Achieve It in 2019

David Millili | January 17, 2019

By David Millili, CEO of Runtriz Remember when the first hotel websites came online? It was 1994 and Hyatt was among the first chains to launch one. There were many years after this spent convincing the rest of the hotel world that they needed one, just a simple site that would describe the property with a few images. We weren't even at the stage of online booking, yet. That wouldn't come for another year or two. (Truth be told, some chains haven't evolved their websites much from that first iteration. Many still have the stock "amenities" page with bullet points that leave the guest wondering about exactly what they'll find when they a...

Conrad Indianapolis Launches Intelity Guest Service Platform to Great Success

Intelity | October 25, 2018

The downtown, luxury Indianapolis hotel sees its numbers of engagements, clicks, requests, and orders soar Los Angeles, California (October 25, 2018) – Intelity, the leading integrated mobile and in-room technology provider for the global travel industry, has announced its full guest service platform is now live at the luxurious Conrad Indianapolis hotel. The award-winning hotel, located just a three-minute covered walk from the downtown Indianapolis Convention Center, launched the Intelity Guest Service Platform, which includes in-room tablets, and Intelity's staff-facing service management system along with Conrad Concierge thro...

Del Lago Resort & Casino is Engaging Guests With Intelity

Intelity | March 13, 2018

With nearly 10,000 engagements each month, guests of the Finger Lakes destination are interacting with Intelity's ICEapp and placing requests daily via ICEbedside tablets [Orlando, Fla. – March 13, 2018] —The Del Lago Resort & Casino is proof that the right mobile app will drive guest engagement and revenues. Since opening the hotel in July, which includes a European-style Spa and a 3,700-square-foot banquet facility, guests are initiating approximately 10,000 engagements a month with the property through the Intelity ICEapp and ICEbedside tablets. Analytics show that people are looking at resort and casino information d...

Oregon’s Newest Beachfront Hotel Opens with Intelity

Intelity | February 6, 2018

The Headlands Coastal Lodge & Spa is giving guests direct access to hotel services and information via its mobile app and bedside tablets powered by Intelity [Orlando, Fla. – February 6, 2018] — When the Headlands Coastal Lodge & Spa opened its doors last month in Pacific City, Oregon, Intelity was there powering the property's mobile app and providing direct access to property information. Equipped with the Intelity Guest Service Platform, Headlands is enabling its guests to control their experiences and engage with the Lodge and Spa from their mobile devices even before they arrive on property. Once checked in, the...

Intelity Mobile Messaging System FREE to Qualified Hotels

Intelity | September 19, 2017

'Guest-to-Staff' communication tool is now available as a module of the Intelity Guest Service Platform or as stand-alone freemium offering; White-labeling the messaging app is also being offered [Orlando, Fla. – September 19, 2017] — Hotels are realizing the importance of messaging to build loyalty, increase engagement and enhance guest's overall experience. According to Skift, an expected additional 1.1 billion new users are set to adopt messaging by the end of 2018, for a total of 3.6 billion users, making "messaging" the new social media. To help hoteliers stay competitive and communicate with their guests more efficient...

Intelity is Helping Hotels Meet Travelers’ Mobile Demands

Intelity | September 13, 2017

Study shows mobile technology is dictating the experience guests expect and demand; Intelity is meeting those demands with mobile check in/out, mobile key and more [Orlando, Fla. – September 13, 2017] — With the 2018 budget season quickly approaching, hoteliers need to evaluate their customers' needs today to identify which technologies will help them engage with guests of tomorrow. Those who are unaware of what their customers will be expecting/demanding in the coming year should reference Hospitality Technology's 2017 Customer Engagement Technology Study. According to the 6th annual report, 57% of hotel guests are expe...


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