guest self service technologies
Self-Service Technologies: The Next Frontier in Hotel Service
PolyU’s School of Hotel and Tourism Management | March 29, 2022
Self-service technologies (SSTs) have simplified many aspects of everyday life. However, their relatively recent introduction means that the pros and cons of SST adoption in the hotel industry are still being explored. The potential advantages of SSTs notwithstanding, hotels in China seem to have some reservations, say Professor Kam Hung of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-researcher. Without a clear understanding of how preferences for SSTs over human staff are formed, hoteliers are perhaps right to be wary. Moving beyond previous work, this ambitious study integrates indivi...
Agilysys Announces General Availability of New rGuest® Buy Self-Service Kiosk Capabilities for Café and Enhancements to Grab N Go
Agilysys | October 4, 2017
Next-Generation POS Kiosk Extends Agilysys' Leadership in Cloud-Based POS Solutions ALPHARETTA, GA. — October 4, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the general availability of innovative enhancements to rGuest® Buy, the company's groundbreaking self-service kiosk POS solution that extends point-of-sale reach, improves guest service and reduces staff demand. The enhancements for Café workflows and a new Grab N Go guest experience are part of Agilysys' continuing dramatic market penetration in food and bevera...
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